376105084-9-27-2023-51-CC-TDAL-CX8QHK-20231103121116

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376105084
Report Date: 09/13/2023
Date Signed: 09/27/2023 01:43:42 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2023 and conducted by Evaluator Keturah Lane

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20230908145914

FACILITY NAME:	LEARNING JUNGLE MISSION VALLEY		FACILITY NUMBER:	376105084
ADMINISTRATOR:	DOLORES GUADARRAMA		FACILITY TYPE:	850
ADDRESS:	403 CAMINO DEL RIO SOUTH		TELEPHONE:	(619) 309-3430
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92108
CAPACITY:	96	CENSUS: 37	DATE:	09/13/2023
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Dolores Guadarrama		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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1. Staff inappropriately handled a daycare child.
2. Staff did not report unusual incident to daycare child's representative.

INVESTIGATION FINDINGS:

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THIS IS AN AMENDED REPORT
On 9/13/23 at 12:45 PM, Licensing Program Analyst (LPA) Keturah Lane conducted an unannounced initial 10-day visit for the complaint received on 9/8/23 regarding the above allegations. Upon arrival, LPA met with Director Dolores “Liz” Guadarrama and toured the facility. Census today was as follows during naptime:
• Classroom #1 had 12 children with staff member Amber Smith
• Classroom #2 had 9 children with staff member Victoria Hoey
• Classroom #3 had 16 children with staff members: Vanessa Marrujo & Christina Martinez
• Classroom #4 was not in use
LPA observed appropriate ratios and capacity during inspection. During this visit LPA conducted interviews with two staff members and Director, observed video footage and obtained requested documents. (continued on LIC9099-C...)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20230908145914

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LEARNING JUNGLE MISSION VALLEY	FACILITY NUMBER: 376105084
	VISIT DATE: 09/13/2023

NARRATIVE

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THIS IS AN AMENDED REPORT: Based upon information obtained during review of video footage, documents received from the facility and interviews with the reporting party, other parties and staff members, it is determined that a staff member did inappropriately handle a daycare child in an aggressive manner and the parents of the child were not notified of the incident either verbally or in a written format from the facility. Therefore, the allegations have been found to be SUBSTANTIATED. (See LIC9099-D for citations)

LPA Keturah Lane informed facility representative Director Dolores “Liz” Guadarrama that this report dated 9/13/23 documents 1 Type A citation (and 1 Type B citation) which shall be posted for 30 consecutive days as there was an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Keturah Lane informed the facility representative to provide a copy of this licensing report dated 9/13/23 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with facility representative Director Dolores “Liz” Guadarrama.

Notice of Site Visit was provided and must be posted for 30 days.

SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20230908145914

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LEARNING JUNGLE MISSION VALLEY	FACILITY NUMBER: 376105084
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/13/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 09/22/2023 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 Personal Rights (a) The Licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature... This requirement was not met as evidenced by…	1 2 3 4 5 6 7	Staff member was terminated upon review of the video footage of the incident. Facility reported the incident to Licensing following reporting requirements 101212(d)(1)(C). In addition, Director stated she will have a staff training to review personal rights 101223 and have staff watch the video “Children’s Personal Rights in Child Care” video on the Department website:
	8 9 10 11 12 13 14	Based upon video footage of incident and interviews with reporting party, staff members and director, a staff member did inappropriately handle a daycare child in an aggressive manner which was an immediate health, safety and personal rights risk to children in care.	8 9 10 11 12 13 14	www.ccld.childcarevideos.org/child-care-center-operators/ and provide an agenda and sign in sheet for all staff members and date attended and e-mail to LPA Lane by 9/22/23.
Type B 09/22/2023 Section Cited CCR 101212(f)	1 2 3 4 5 6 7	101212 Reporting Requirements (f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. This requirement was not met as evidenced by…	1 2 3 4 5 6 7	Director & management spoke with the parents on 9/5/23 & 9/6/23 and they were shown the camera footage. Director stated she would provide a written incident report provided to the parents and e-mail to LPA Lane by 9/22/23. In addition, Director stated she will review Reporting Requirements Title 22: Section 101212 and e-mail a written statement to Licensing that she understands and will follow the reporting requirements.
	8 9 10 11 12 13 14	Based upon parent and Director interviews, a written incident report was not provided to parents, nor were parents advised of the incident verbally by facility which is a potential health, safety and personal rights risk to children in care.	8 9 10 11 12 13 14	LPA advises that Director review the Child Care Reporting Requirements video on the Department website: ccld.childcarevideos.org/child-care-center-operators/ for additional information.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2023

LIC9099 (FAS) - (06/04)

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