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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105091
Report Date: 11/14/2025
Date Signed: 11/14/2025 01:33:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20250822102239
FACILITY NAME:DOOR TO THE FUTURE PRESCHOOLFACILITY NUMBER:
376105091
ADMINISTRATOR:JEANETTE BRADLEYFACILITY TYPE:
850
ADDRESS:1375 EAST WASHINGTON AVENUETELEPHONE:
(619) 258-5721
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:91CENSUS: 60DATE:
11/14/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Jeanette BradleyTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Facility is operating out of ratio
Staff are not adequately observing children
Facility does not ensure playground equipment is safe and sanitary for children
Staff are intimidating children in care
Facility does not ensure reporting requirements are being followed
INVESTIGATION FINDINGS:
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On 11/14/25 pm at 1:00 pm, Licensing Program Analyst (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 8/22/25 for the purpose of delivering findings on the above referenced allegations. The LPA met with Jeanette Bradley, center director. There were 60 children present in 4 classrooms with 7 staff, during naptime. Facility is with ratio and capacity. During the course of the investigation, LPA Poindexter toured classrooms and play areas, reviewed facility documents, and interviewed the RP, facility staff, children, and parents.

It was alleged by the Reporting Party (RP) that “Facility is operating out of ratio.” The LPA reviewed a sample of children’s sign in sheets and staff time sheets, within a time period and classroom that the RP identified. The LPA did not find confirmation within those facility records that that classroom or others were out of ratio. LPA interviewed facility staff and parents, with neither having witnessed what was alleged.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250822102239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: DOOR TO THE FUTURE PRESCHOOL
FACILITY NUMBER: 376105091
VISIT DATE: 11/14/2025
NARRATIVE
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The RP alleged that “Staff are not adequately observing children.” The LPA reviewed specific incidents identified by the RP in which child C1 allegedly incurred bruises and spider bites at the facility. The LPA reviewed injury photos and interviewed staff and parents. None of the individuals interviewed expressed concerns about levels of observation. Specifically, staff could not recall the child complaining of injury, and detailed to the LPA, their typical methods for observing all children. LPA also reviewed facility pest control documentation indicating a monthly regimen.

The RP alleged that “Facility does not ensure playground equipment is safe and sanitary for children.” This allegation is based on the RP’s personal observations and awareness of a specific incident of a child’s feces contacting playground equipment. The LPA confirmed a “blowout” incident occurred on a playground slide. During LPA interviews, staff that were either present or had awareness of the incident, stated that the center director closed off the slide for cleaning and disinfecting and relocated children to other play areas. Parents interviewed did not express cleanliness concerns related to playground equipment. LPA also reviewed facility cleaning procedures with the staff.

The RP alleged that “Staff are intimidating children in care.” The RP referenced particular instances of staff “cornering” and “questioning” child C1, including whether RP was present. Based on LPA’s interviews with staff, there was not enough evidence to support the above allegation. The individuals interviewed stated that they talked to and provide personal attention, as needed, to child C1 and would “get to her level,” to have conversations. Parents interviewed did not express concerns aligned with the allegation.

The RP alleged that “Facility does not ensure reporting requirements are being followed,” as it relates to injuries that child C1 incurred at the facility – specifically bruises and spider bites. During the LPA’s interviews with the director and staff, they identified their protocols for reporting injuries internally and to parents; and that they did not observe the injuries alleged and could not verify that they happened at the facility.

Based on observation at the facility, interviews with staff and parents, and review of documentation provided by the RP and the facility, the LPA has determined that above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, therefore the above allegations are found to be Unsubstantiated. Exit interview conducted and report was reviewed with Jeanette Bradley, center director. A Notice of Site Visit was given and must remain posted for 30 days. Appeal Rights provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2