<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105109
Report Date: 12/18/2023
Date Signed: 12/18/2023 01:52:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2023 and conducted by Evaluator Adrian L Mangina
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20231212115310
FACILITY NAME:SOLID START ACADEMYFACILITY NUMBER:
376105109
ADMINISTRATOR:ALEXANDRA ELLAMFACILITY TYPE:
850
ADDRESS:8964 NORTH MAGNOLIA AVENUETELEPHONE:
(619) 850-1568
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:37CENSUS: 22DATE:
12/18/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Alexandra EllamTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unqualified staff are providing care and supervision to children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/18/23 at 8:45 AM Licensing Program Analyst (LPA) Adrian Mangina conducted an unannounced visit to initiate an investigation, for the complaint received on 12/12/23 regarding the above allegation. Upon arrival LPA entered classroom 202 and observed 7 children supervised by two unqualified staff, staff 1 and staff 2. In classroom 201 LPA observed 15 children from classrooms 101 and 201 combined with staff 3 and staff 4 supervising. Owner/Director, Alexandra Ellam arrived at the facility at 8:45 AM. LPA met with Director Ellam who stated that she thought that staff 1 was qualified becuse she is enrolled in a CDA Early Childhood Education (ECE) Certificate Program. Licensee states she knows that staff 2 has no ECE credits.

During this visit LPA toured the facility, interviewed staff, reviewed staff files, and attempted to obtain the following documents: child roster, staff schedule and child sign in sheets for 12/1/23 through 12/18/23. Director stated that she will email the documents later today.

continued on LIC9099 page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 51-CC-20231212115310
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: SOLID START ACADEMY
FACILITY NUMBER: 376105109
VISIT DATE: 12/18/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LIC9099 page 2

Based on observation and record review it was determined that unqualified staff were left alone to supervise children in room 202 which posed an immediate health, safety and personal rights risk to children in care. The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED.

See LIC9099-D for deficiency cited.

Exit interview was conducted and report was reviewed with the Licensee, Alexandra Ellam.

LPA Mangina informed licensee Alexandra Ellam that this report dated 12/18/23 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Mangina informed the licensee to provide a copy of this licensing report dated 12/18/23 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 51-CC-20231212115310
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: SOLID START ACADEMY
FACILITY NUMBER: 376105109
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/19/2023
Section Cited
CCR
101216.1(2)(a)
1
2
3
4
5
6
7
Teacher Quaifications: A teacher shall meet the requirements of Health and Safety Code Section 1597.055. Notwithstanding any other... if he or she satisfies all of the following conditions...
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee states will assign Assistant Director Bridget Foritn (fully qualified teacher) to Room 202 until such time as a fully qualifed teacher can be hired. Licensee states will cover all breaks to ensure proper coverage at all times.
8
9
10
11
12
13
14
Based on observation and record review that Licensee did not comply with regulation above as seven children were left alone in the care of staff 1 and staff 2 who are not qualified teachers which poses an immediate health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Adrian L Mangina
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4