<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105112
Report Date: 04/24/2025
Date Signed: 04/24/2025 02:13:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2025 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250117124927
FACILITY NAME:ENCINITAS SHINING STARS INFANT CENTERFACILITY NUMBER:
376105112
ADMINISTRATOR:CORALITO GARCIAFACILITY TYPE:
830
ADDRESS:511 ENCINITAS BOULEVARD #114TELEPHONE:
(760) 436-5433
CITY:ENCINITASSTATE: CAZIP CODE:
92024
CAPACITY:9CENSUS: 7DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Coralito GarciaTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are caring for infants in a space that hasn't been cleared by CCL
Staff handled an infant in a physically inappropriate manner
Staff used inappropriate language in front of day care child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/24/25 at 10:15 AM, Licensing Program Analysts (LPAs) Keturah Lane and Nancy Diaz conducted an unannounced complaint visit for the complaint received on 1/17/25, for the purpose of delivering findings on the above referenced allegations. Upon arrival, LPAs were greeted by staff member Stephanie Swanson and toured the facility. Director Coralito Garcia arrived at approximately 10:30 AM. LPAs observed a total of 7 infants in the infant classroom with staff members Evertina Salgado Arzate "Betty Garcia" and Stephanie Swanson.

It was alleged that staff are caring for infants in a space that hasn’t been cleared by CCL. Based on information obtained from text messages, photos, and investigative interviews with parents, children, and staff, 11 out of 19 individuals reported that multiple children were regularly cared for in the office area—some indicating this occurred two to three times per week—in order to avoid being out of ratio in the classrooms. The LPA also received a photo showing two daycare children in a play yard located in the office, which is not a licensed area for childcare. (continued on LIC9099-C...)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 51-CC-20250117124927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ENCINITAS SHINING STARS INFANT CENTER
FACILITY NUMBER: 376105112
VISIT DATE: 04/24/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
It was also alleged that a staff member handled an infant in a physically inappropriate way and used inappropriate language in the presence of a daycare child. According to information gathered from investigative interviews with parents, children, and staff, four individuals witnessed staff member (S1) aggressively placing an infant into a play yard, shouting an inappropriate word in Spanish at the director, and then storming off on January 8, 2025.

The allegations are valid because the preponderance of evidence has been met, therefore, the above allegations are found to be SUBSTANTIATED. See LIC9099D for deficiencies cited.

LPA Keturah Lane informed facility representative Coralito Garcia that this report dated 4/24/25 documents 1 Type A citation, which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Keturah Lane informed the facility representative to provide a copy of this licensing report dated 4/24/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Director Coralito Garcia. Notice of site visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 51-CC-20250117124927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ENCINITAS SHINING STARS INFANT CENTER
FACILITY NUMBER: 376105112
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/25/2025
Section Cited
CCR
101223(a)
1
2
3
4
5
6
7
101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) to be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature…this requirement was not met as evidenced by…
1
2
3
4
5
6
7
Director stated she would provide S1 with personal rights training and also review videos on the CCLD website and provide a written statement and disciplinary note signed by staff member to be sent via e-mail to LPA Lane by 4/25/25.
8
9
10
11
12
13
14
Based upon investigative interviews, four individuals stated they witnessed S1 aggressively placing an infant into a play yard and using inappropriate language on 1/8/25, which is an immediate health, safety and personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 51-CC-20250117124927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: ENCINITAS SHINING STARS INFANT CENTER
FACILITY NUMBER: 376105112
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/29/2025
Section Cited
CCR
101173(d)
1
2
3
4
5
6
7
101173 Plan of Operation (d) The child care center shall operate in accordance with the terms specified in the plan of operation. This requirement was not met as evidence by…
1
2
3
4
5
6
7
Director will provide a written statement ensuring facility will be in accordance with the plan of operation including using only licensed areas for the children and a roster enrollment showing appropriate capacity to LPA Lane via e-mail by 4/29/25.
8
9
10
11
12
13
14
Based upon investigative interviews and photos obtained, the facility was using an unlicensed space (the director’s office) to care for additional infants which is a potential health, safety and personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2025 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20250117124927

FACILITY NAME:ENCINITAS SHINING STARS INFANT CENTERFACILITY NUMBER:
376105112
ADMINISTRATOR:CORALITO GARCIAFACILITY TYPE:
830
ADDRESS:511 ENCINITAS BOULEVARD #114TELEPHONE:
(760) 436-5433
CITY:ENCINITASSTATE: CAZIP CODE:
92024
CAPACITY:9CENSUS: 7DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Coralito GarciaTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure commercial disinfecting solution is being used in accordance with label directions
Staff does not ensure diaper changing table is cleaned after each use
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/24/25 at 10:15 AM, Licensing Program Analysts (LPAs) Keturah Lane and Nancy Diaz conducted an unannounced complaint visit for the complaint received on 1/17/25, for the purpose of delivering findings on the above referenced allegations. Upon arrival, LPAs were greeted by staff member Stephanie Swanson and toured the facility. Director Coralito Garcia arrived at approximately 10:30 AM. LPAs observed a total of 7 infants in the infant classroom with staff members Evertina Salgado Arzate "Betty Garcia" and Stephanie Swanson.

It was alleged that staff does not ensure commercial disinfecting solutions are being used in accordance with label directions and that the changing table is cleaned after each use. Based on information gathered during investigative interviews with parents, children, and staff, interviewees reported that the cleaning solutions had a strong odor, but they could not confirm whether the products were used inconsistently with the label instructions. They also stated that diaper changing tables were cleaned after each use; however, the paper rolls used to cover the tables frequently ran out, and the owners often delayed restocking these supplies. (continued on LIC9099-C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 51-CC-20250117124927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ENCINITAS SHINING STARS INFANT CENTER
FACILITY NUMBER: 376105112
VISIT DATE: 04/24/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore the above allegations are found to be UNSUBSTANTIATED. Exit interview conducted and report was reviewed with Director Coralito Garcia. Notice of site visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6