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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105147
Report Date: 07/22/2026
Date Signed: 07/22/2026 11:40:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20260616103614
FACILITY NAME:LEARN N' PLAY ACADEMYFACILITY NUMBER:
376105147
ADMINISTRATOR:JIOVANNA RUIZ QUINTEROFACILITY TYPE:
860
ADDRESS:555 MONTROSE COURTTELEPHONE:
(619) 728-0002
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:131CENSUS: 75DATE:
07/22/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Jiovanna Ruiz QuinteroTIME COMPLETED:
09:44 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff prevented the child from receiving health-related services at the facility
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/22/26 at 8:45 am, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to deliver findings regarding a complaint received on 6/16/26. LPA met with Direcor Jiovanna Ruiz Quintero. During the investigation, LPA toured the facility, observed children in care, reviewed relevant documentation, & interviewed the facility director, staff, & parents.It was alleged that staff prevented the child from receiving health-related services at the facility. During the inspection, staff were observed appropriately supervising and interacting with the children. Interviews and records reviewed provided conflicting information and did not corroborate the allegations. LPA was unable to interview the child’s behavioral therapist, and no independent witness statements or documentation were obtained to confirm the alleged incidents. Although the allegations may have occurred or may be valid, based on the information obtained, there is not a preponderance of evidence to prove or disprove that the alleged violations occurred. Therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted, & the report was reviewed with the facility director. A Notice of Site Visit was provided & must remain posted for 30 consecutive days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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