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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105173
Report Date: 04/30/2025
Date Signed: 04/30/2025 01:12:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Renita Rodriguez
COMPLAINT CONTROL NUMBER: 51-CC-20250304111009
FACILITY NAME:AU CLAIR DE LUNEFACILITY NUMBER:
376105173
ADMINISTRATOR:CLARE HEMERYFACILITY TYPE:
860
ADDRESS:1945 COOLIDGE STREETTELEPHONE:
(858) 449-6808
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:57CENSUS: 37DATE:
04/30/2025
UNANNOUNCEDTIME BEGAN:
08:27 AM
MET WITH:Claire HemeryTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff are not in ratio.
INVESTIGATION FINDINGS:
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On 4/30/25 at 8:27 a.m. Licensing Program Analyst (LPA) Renita Rodriguez made an unannounced complaint visit for the complaint received on 3/4/25 for the purpose of delivering findings on the above reference allegation. LPA was granted entry after identifying self, showing badge, and disclosing the reason for the visit. At time of LPA arrival there was a total of 13 children with 6 staff (6 infants and 4 staff, 7 children and 2 staff). At 11:52 a.m ratios observed were 37 children and 7 staff (10 infants and 4 staff, 27 children and 3 staff).

It was alleged " Staff are not in ratio". LPA directly observed on 3/11/25 and 4/30/25 appropriate ratios.
Based on the information obtained during interviews, observations, and documentation reviewed, the facility is providing care for children within the limits and regulations of the license. Parent applications were reviewed reflect document number of days a week the infant will attend care at the center. The enrollment packet for children in care is in file for each child.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20250304111009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: AU CLAIR DE LUNE
FACILITY NUMBER: 376105173
VISIT DATE: 04/30/2025
NARRATIVE
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Children’s roster was obtained. Children’s and staff files were reviewed.

Investigative interviews provided contradictory information regarding the allegation. Although the allegation may have happened or is valid, there is a not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation is found to be unsubstantiated.

Exit interview conducted and report was reviewed with the Co-Director Claire Hemery. A notice of site visit was given and must remain posted for 30 days. Failure to post notice of site visit will result in an immediate $100.00 civil penalty.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2