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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105179
Report Date: 03/21/2025
Date Signed: 03/21/2025 01:59:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250102164943
FACILITY NAME:BAMBINI MONTESSORI SPANISH ACADEMYFACILITY NUMBER:
376105179
ADMINISTRATOR:CINDY QUINTANA ROOFACILITY TYPE:
860
ADDRESS:616 NORTH COAST HIGHWAY 101TELEPHONE:
(760) 419-0003
CITY:ENCINITASSTATE: CAZIP CODE:
92024
CAPACITY:62CENSUS: 48DATE:
03/21/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Cindy Quintana RooTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Day care retaliated against parent for making a complaint
INVESTIGATION FINDINGS:
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On 3/21/25 at 12:45 pm, Licensing Program Analyst Annette Sutherland conducted an unannounced inspection visit for the purpose of delivering findings on the above referenced allegation. LPA met with Director Cindy Quintana Roo. During today's visit, there were 48 children with 10 staff in 3 classrooms. During the investigation, LPA reviewed relevant documentation and conducted interviews. Based on the information obtained during interviews and documentation reviewed it is determined that facility retaliated against child’s authorized representative for allegetly making a complaint to California Licensing Department and stating in an email to the facility.
The preponderance of evidence standard has been met, therefore the above allegation found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code are being cited on the attached LIC 9099D. Exit interview was conducted with Director Miriam Atlas and a Notice of Site Visit was provided. Notice of Site visit was given, posted and will remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 51-CC-20250102164943
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: BAMBINI MONTESSORI SPANISH ACADEMY
FACILITY NUMBER: 376105179
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/21/2025
Section Cited
HSC
1596.857(b)
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1596.857(b) Rights of parent or guardian...No child day care facility shall discriminate or retaliate against any child or parent or guardian on the basis or for the reason that the parent or guardian...has lodged a complaint with the department against a facility.
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Director was advised a parent can't be retaliated against for making complaints against the day-care. LPA printed out regulation. Director will submit a statement stating she understands the regulation. Director will send statement to LPA via Annette.Sutherland@dss.ca.gov
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Based on the information obtained during interviews and documentation reviewed it is determined that facility retaliated against child’s authorized representative for allegedly making a complaint to California Licensing Department and stating in an email to the facility.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025
LIC9099 (FAS) - (06/04)
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