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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105199
Report Date: 04/15/2026
Date Signed: 04/15/2026 11:42:26 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Adriana Macias
COMPLAINT CONTROL NUMBER: 51-CC-20251212125910
FACILITY NAME:NHA - KAREN D. LOVE HEAD STARTFACILITY NUMBER:
376105199
ADMINISTRATOR:GLORIA PAZOSFACILITY TYPE:
860
ADDRESS:2230 EAST JEWETT STREETTELEPHONE:
(858) 433-6505
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:72CENSUS: 39DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Yuliana ZavalaTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Day care child sustained injuries due to lack of supervision
INVESTIGATION FINDINGS:
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On 4/15/2026 at 9:15am, Licensing Program Analyst (LPA) Adriana Macias conducted an unannounced inspection for the purpose of delivering findings on a complaint received on 12/12/2025, with above allegation. Upon arrival, LPA was greeted by Acting Site Director Yuliana Zavala and toured the facility. A total of 39 children and 12 staff were observed with appropriate capacity and ratios. All staff have been fingerprinted and associated to the facility.

Based on LPA observations, staff interviews, and parent interviews, it was determined that the facility is not adequately staffed to meet the behavioral needs of the children in care, resulting in inconsistent supervision. Due to this lack of supervision, it was reported that children are frequently injured by other children. Ten of the fifteen individuals interviewed (including parents and staff) expressed concerns that additional staffing is necessary to appropriately support the number of children with behavioral challenges. Some of the interviews conducted reported ongoing aggressive behaviors among the children, noting that children are repeatedly being hurt by peers. LPA observed multiple ouch reports documenting incidents in which children sustained injuries caused by other children.
(CONT ON LIC909C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20251212125910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: NHA - KAREN D. LOVE HEAD START
FACILITY NUMBER: 376105199
VISIT DATE: 04/15/2026
NARRATIVE
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The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1) the deficiency being cited is on the attached LIC 9099D. Exit interview conducted and report was reviewed with Director Yuliana Zavala. A notice of site visit was given and must remain posted for 30 days. LPA observed form posted.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20251212125910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: NHA - KAREN D. LOVE HEAD START
FACILITY NUMBER: 376105199
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2026
Section Cited
CCR
101216(a)
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101216(a) Personnel Requirements
Child care center personnel shall be competent to provide the services necessary to meet the individual needs of children in care and shall at all times be employed in numbers sufficient to meet those needs...This requirement was not met as evidenced by:
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Director stated that children with behavioral needs were identified early in the beginning of the year and Comprehensive Services and Quality Improvement (CSQI) Services started in October and they increased throughout the year as more children were given Intervention Plans.
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Based on parent and staff interviews, and Ouch Reports reviewed, it was determined that the facility was not adequately staffed to meet the behavioral needs of the children in care, resulting in inconsistent supervision which poses a potential health, safety and personal rights risk to children in care.
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Since then, facility has provided coaches, education program specialists, mental health clinicals, clinical physiologists and occupational therapist providing support to classrooms 4 and 5 and working directly with the children and meeting with families to follow up and develop intervention plans. Director stated that schedules will be provided for the CSQI staff support team by 4/24/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3