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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105206
Report Date: 07/16/2026
Date Signed: 07/16/2026 05:26:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2026 and conducted by Evaluator Adriana Macias
COMPLAINT CONTROL NUMBER: 51-CC-20260427102708
FACILITY NAME:NESE KIDS CAREFACILITY NUMBER:
376105206
ADMINISTRATOR:SOSHIA GARCIAFACILITY TYPE:
860
ADDRESS:967 CAMINO DEL RIO SOUTHTELEPHONE:
(619) 295-5500
CITY:SAN DIEGOSTATE: CAZIP CODE:
92108
CAPACITY:80CENSUS: 40DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Erica RochaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff are not properly attending to child needs
Staff are not properly supervising children
INVESTIGATION FINDINGS:
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On 07/16/26 at 1:20 PM, Licensing Program Analyst (LPA) Adriana Macias conducted an unannounced inspection for the purpose of delivering findings on a complaint received on 04/27/26, with above allegations. Upon arrival, LPA was greeted by New Director Erica Rocha and toured the facility. A total of 14 infants and 3 staff, 6 toddlers and 1 staff and 20 preschoolers with 3 staff were observed with appropriate capacity and ratios during nap times. All staff have been fingerprinted and associated.
Based on interviews conducted with staff, parents, and children it was found that staff are not properly supervising children and therefore not attending to children’s needs. Eight out of twelve individuals had concerns related to children needs and supervision.
The allegations are valid because the preponderance of the evidence has been met, therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1) the deficiency being cited is on the attached LIC 9099D. Exit interview conducted and report was reviewed with Executive Director Sharilyn Webster. A notice of site visit was given and must remain posted for 30 days.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 51-CC-20260427102708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: NESE KIDS CARE
FACILITY NUMBER: 376105206
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/14/2026
Section Cited
CCR
101229(a)
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101229 Responsibility for Providing Care and Supervision
(a) The licensee shall provide care and supervision as necessary to meet the children's needs.
This requirement was not met as evidenced by:
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Director stated that staff schedules will be revised to ensure sufficient coverage to meet children's needs, particularly during nap time and outdoor activities. The Director will meet with staff to discuss strategies to support children's potty training goals and proper supervision.
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More than 50% of people interviewed disclosed that children’s toileting needs were not being met and that there was supervision concerns due to all the changes in staff.
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Meeting notes with staff signatures and revised staff schedules will be emailed to LPA Macias by 08/14/2026.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
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