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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105206
Report Date: 06/04/2026
Date Signed: 06/04/2026 05:13:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Adriana Macias
COMPLAINT CONTROL NUMBER: 51-CC-20260318124216
FACILITY NAME:NESE KIDS CAREFACILITY NUMBER:
376105206
ADMINISTRATOR:SOSHIA GARCIAFACILITY TYPE:
860
ADDRESS:967 CAMINO DEL RIO SOUTHTELEPHONE:
(619) 295-5500
CITY:SAN DIEGOSTATE: CAZIP CODE:
92108
CAPACITY:80CENSUS: 37DATE:
06/04/2026
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Sharilyn Webster TIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff yell at children in care
Staff do not treat children with dignity and respect
INVESTIGATION FINDINGS:
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On 06/04/2026 at 4:00PM, Licensing Program Analyst (LPA) Adriana Macias conducted an unannounced inspection for the purpose of delivering findings on a complaint received on 03/18/2026, with above allegations. Upon arrival, LPA was greeted by Executive Director Sharilyn Webster and toured the facility. A total of 12 infants and 5 staff, 10 toddlers and 2 staff and 15 preschoolers with 3 staff were observed with appropriate capacity and ratios. All staff have been fingerprinted.
It was alleged that staff yell and do not treat children with dignity and respect. Based on LPA interviews with staff, parents, children, and third party witnesses, it was determined that staff use loud, harsh tones and sometimes use threats or humiliation to redirect behavior. Seventeen of twenty-four individuals interviewed reported similar concerns.
The allegations are valid because the preponderance of the evidence has been met, therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1) the deficiency being cited is on the attached LIC 9099D. Exit interview conducted and report was reviewed with Executive Director Sharilyn Webster. A notice of site visit was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Adriana Macias
COMPLAINT CONTROL NUMBER: 51-CC-20260318124216

FACILITY NAME:NESE KIDS CAREFACILITY NUMBER:
376105206
ADMINISTRATOR:SOSHIA GARCIAFACILITY TYPE:
860
ADDRESS:967 CAMINO DEL RIO SOUTHTELEPHONE:
(619) 295-5500
CITY:SAN DIEGOSTATE: CAZIP CODE:
92108
CAPACITY:80CENSUS: 37DATE:
06/04/2026
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Sharilyn Webster TIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Children are injured due to staff neglect
INVESTIGATION FINDINGS:
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On 06/04/2026 at 4:00PM, Licensing Program Analyst (LPA) Adriana Macias conducted an unannounced inspection for the purpose of delivering findings on a complaint received on 03/18/2026, with above allegations. Upon arrival, LPA was greeted by Executive Director Sharilyn Webster and toured the facility. A total of 12 infants and 5 staff, 10 toddlers and 2 staff and 15 preschoolers with 3 staff were observed with appropriate capacity and ratios. All staff have been fingerprinted.

Based on staff, parent, child and third party interviews, there was not enough evidence to prove that children had been injured due to staff neglect or previous incidents.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated. Exit interview conducted and report was reviewed with the Executive Director Sharilyn Webster. A notice of site visit was given and must remain posted for 30 days. LPA observed form posted.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20260318124216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: NESE KIDS CARE
FACILITY NUMBER: 376105206
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/06/2026
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights
(a)The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule...This requirement was not met as evidenced by:
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Director stated that training on redirecting children’s behaviors, positive reinforcement, freedom from corporal punishment or humiliation and respectful communication (like stated in the facility’s Parent Handbook) will be provided to all staff prior to 7/06/26.
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Based on LPA interviews conducted with staff, parents, children and third party interviews, it was determined that staff engaged in conduct that included yelling at children and treating them with disrespect. Additionally, one incident of improper physical handling of a child was directly observed. These actions pose a potential health, safety, and personal rights risk to children in care.
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 Director stated that staff will attend training and sign a statement on understanding of children’s personal rights policies. Director stated that Agenda, and signed staff attendance sheet will be provided to licensing by 7/06/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keturah Lane
LICENSING EVALUATOR NAME: Adriana Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
LIC9099 (FAS) - (06/04)
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