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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300051
Report Date: 11/25/2025
Date Signed: 11/25/2025 09:50:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251023130950
FACILITY NAME:LEARNING JUNGLE ESCONDIDO EASTFACILITY NUMBER:
376300051
ADMINISTRATOR:GUTIERREZ, MARIAFACILITY TYPE:
850
ADDRESS:1851 E WASHINGTONTELEPHONE:
(760) 745-0115
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:47CENSUS: 16DATE:
11/25/2025
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Site Director M. Isabel Gutierrez TIME COMPLETED:
10:20 AM
ALLEGATION(S):
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The licensee is not following reporting requirements
Licensee is not following the Admission Agreement
The Licensee is not providing a sanitary environment for children in care.
INVESTIGATION FINDINGS:
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 On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Learning Jungle ESC East (CCC) Site Director M. Isabel Gutierrez to deliver the findings from a complaint made to Community Care Licensing (CCL) on October 21, 2025. The complaint CCL received stated the following allegation(s): The licensee is not following reporting requirements, Licensee is not following the Admission Agreement, The Licensee is not providing a sanitary environment for children in care.
On 10/23/25 and 11/10/25, LPA Kelly Gerth made unannounced visits and conducted investigations regarding the complaint of the above allegation(s). During the investigation, confidential interviews were conducted with 6 staff (S1-S6) and the Reporting Party (RP). LPA also obtained copies of pertinent records that included: facility rostesr, daily schedules, pictures, reports, and communication records. Regarding the allegation The licensee is not following reporting requirements. On 10/23/25 and 11/10/25 LPA Gerth conducted a total of 6 staff interviews, where all interviews corroborated that there were recent cases of communicable illness diagnosed in several children enrolled at the CCC, See Next Page
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20251023130950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300051
VISIT DATE: 11/25/2025
NARRATIVE
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Page 2
(Cont) however the number of diagnosed cases varied greatly within the interviews conducted. During the interview process, LPA obtained a copy of the classroom rosters and staff identified children that had been recently sick or were currently sick with a communicable illness. Based on the interviews and evidence, LPA was able to corroborate that at minimum there were 10 unreported cases of communicable illness to CCL. The CCC representatives state that the local health department was notified, however the CCC did not have evidence of reporting these cases to CCL. Therefore, based on LPA’s observation, interviews and documents gathered, the preponderance of evidence standard has been met, and the above allegation is found to be SUBSTANTIATED.
Regarding the allegation Licensee is not following the Admission Agreement. On 10/23/25 and 11/10/25 LPA Gerth conducted interviews with staff and the reporting party as well as gathered evidence pertinent to the investigation. Evidence gathered included the CCC admission agreement, parent handbook, children’s roster and communication records. On page 26 of the parent handbook, the CCC states that they monitor children closely to identify an outbreak and act quickly to apply preventative measures. Interviews conducted revealed that there is a drastic difference in the number of children that may or may not have been diagnosed with a communicable illness, as well as the CCC had no records as to how they tracked these diagnoses to confirm children were clear to return. The CCC did not have evidence as to identifying the outbreak in a timely manner which resulted in questionable time frame to apply preventative measures as stated in their handbook. In addition, interviews corroborated that although a child was diagnosed with a fever, the parent was not asked to pick up the child and the child was kept in care, exposing other children to a potential illness, which is contradictory to the Parent Handbook agreement on page 27. Based on LPA’s observation, interviews and documents gathered, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED
Regarding the allegation The Licensee is not providing a sanitary environment for children in care. During the investigation, LPA Gerth conducted interviews on 10/23/25 and 11/10/25. Interviews conducted revealed that the majority of staff stated they were not provided additional time to clean or sanitize at any time during the timeframe of the communicable illness outbreak and several staff were staying before or after their shift to clean on their personal time to ensure their own health and safety. In addition, the majority of staff members interviewed stated that although they have cleaning supplies sometimes, if the CCC runs out the staff use their own money to purchase cleaning items including hand soap. Next Page
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20251023130950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300051
VISIT DATE: 11/25/2025
NARRATIVE
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Page 3

On 11/10/25 LPA Gerth observed there to be some cleaning supplies available to staff to clean and sanitize each classroom, however there was very minimal backstock available should an outbreak occur. Additionally, interviews revealed that staff were unaware of any cleaning protocols, which on page 26 of the Parent handbook states that the CCC always follows CCL and the Public Health Departments procedures for cleaning and disinfecting. Staff were not aware of cleaning protocols and were not informed to conduct extra cleanings during times of health incidents. Based on LPA’s observation, interviews and documents gathered, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See 809 D Page for Deficiencies cited, and civil penalties issued for repeat penalties.

An exit interview was conducted, and this report was reviewed with Site Director M. Isabel Gutierrez Appeal rights were discussed and provided during the exit interview. A notice of site visit was given and licensee understands this must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20251023130950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300051
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/05/2025
Section Cited
CCR
101212(a)(1)(E)
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101212(a)(1)(E) Reporting Requirements (a)Each licensee or applicant shall furnish to the Department reports as required by the Department including, but not limited to, the following (1) Events reported shall include the following: (E) Epidemic outbreaks. This requirement was not met as evidenced by;
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By the POC date, the Facility Representative will provide CCL with a copy of the internal procedure used to track and report all unusual incidents to Licensing, the health department and families. This procedure will also outline the steps for tracking return of children to care following illness.
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Based on interview and record review, the licensee did not comply with the section cited above when an outbreak of communicable diseases were not reported to CCL, which poses a potential health, safety or personal rights risk to persons in care.
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Type B
12/05/2025
Section Cited
CCR
101219(f)
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101219(f) Admission Agreements (f) The licensee shall comply with all terms and conditions set forth in the admission agreement. The requirement was not met as evidenced by;
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By the POC date, the Facility Representative stated they will provide CCL with a detailed procedure for identifying, monitoring, and supervising children suspected of illness while minimizing exposure to others until parent pick-up. The procedure will also outline how preventative measures from the parent handbook will be applied and how the management team above the site level will support the center location.
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Based on observation, interview and record review, the licensee did not comply with the section cited above where the CCC did not follow the terms set forth in their agreements on pages 26 and 27, specifically, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20251023130950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300051
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/05/2025
Section Cited
CCR
101238(a)
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101238 (a) Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. The requirement was not met as evidenced by;
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By the POC date, the Facility Representative stated they will provide CCL with a copy of the internal processes and procedures used to ensure the CCC is kept clean and sanitary at all times, in alignment with the cleaning and sanitation protocols outlined in their parent handbook. In addition, they will provide a copy of the schedule indicating the days and times when staff will conduct cleaning without the presence or supervision of children, as well as a list of the cleaning supplies used, accompanied by a recent invoice demonstrating that sufficient quantities are maintained for the center and documentation of the ordering process and the outside contracted cleaning service used nightly.
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Based on observation, interview and record review, the licensee did not comply with the section cited above where it was revealed that staff are not following the cleaning processes by which the CCC stated are used, were not made aware of what those specific processes are nor given sufficient time to clean or cleaning supplies to use, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5