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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300051
Report Date: 10/17/2025
Date Signed: 10/17/2025 11:28:48 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250814140722
FACILITY NAME:LEARNING JUNGLE ESCONDIDO EASTFACILITY NUMBER:
376300051
ADMINISTRATOR:GUTIERREZ, MARIAFACILITY TYPE:
850
ADDRESS:1851 E WASHINGTONTELEPHONE:
(760) 745-0115
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:47CENSUS: 14DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
10:31 AM
MET WITH:Site Director Maria Isabel Gutierrez TIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Facility does not follow admission agreement policies
INVESTIGATION FINDINGS:
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 On the above listed date and time, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit and met with Learning Jungle Escondido East (CCC) Site Director Maria Isabel Gutierrez to deliver the findings from a complaint made to Community Care Licensing (CCL) on August 12, 2025. The complaint CCL received stated the following allegations: Facility does not follow admission agreement policies
On 08/14/25, LPA Kelly Gerth made an unannounced visit to conduct investigations regarding the complaint of the above allegation. During the investigation, confidential interviews were conducted, copies of pertinent records and evidence were collected including facility roster, sign in/out logs, admission agreement, CCC policies, communication records, photo evidence and reports. Additional interviews and/or evidence were conducted/collected on 08/21/25, 08/22/25 and 09/04/25.
Regarding the allegation, Facility does not follow admission agreement policies. During the investigation, LPA Gerth found that staff interviews revealed inconsistent understanding of the CCC’s admission agreement and policies.
See Continuation Page
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250814140722
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300051
VISIT DATE: 10/17/2025
NARRATIVE
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Page 2/2

This led to policy-related discussions during a CCC staff meeting held on 08/29/25. Despite the meeting, subsequent interviews indicated some staff remained unclear about specific policies, including those related to late fees and wellness checks, and were not consistently adhering to the terms outlined in the admission agreement. Additionally, interviews with parents corroborated the complaint allegations, describing incidents that were not aligned with the policies outlined in the CCC’s admission agreement. Therefore, based on the evidence collected, corroborating interviews conducted, and information gathered, LPA found that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See 9099 D Page

A copy of this report, appeal rights and Notice of Site Visit were provided to Facility Representative and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250814140722
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300051
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/29/2025
Section Cited
CCR
101219(f)
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101219 (f) Admission Agreements The licensee shall comply with all terms and conditions set forth in the admission agreement. This Requirement was not met as evidenced by;
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Licensee/Facility Representative (above site level) agrees to conduct in-person training of the CCC’s Admission Agreement which includes policy and procedures to be followed by all staff. The in-person training will be conducted by admin (above the site level) and detail how current, new and temporary staff will be made aware of the CCC’s admission agreement, policies and procedures. Licensee/Facility Representative will send all training materials and staff sign/in out attendance sheet to CCL by POC Date.
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Based on interviews, evidence collected and records reviewed, the licensee did not comply with the section cited above where it was found that the allegation Facility does not follow admission agreement policies is Substantiated, Which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3