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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300053
Report Date: 03/07/2024
Date Signed: 03/07/2024 09:49:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240214113038
FACILITY NAME:LEARNING JUNGLE ESCONDIDO EASTFACILITY NUMBER:
376300053
ADMINISTRATOR:GUTIERREZ, MARIAFACILITY TYPE:
830
ADDRESS:1851 E WASHINGTONTELEPHONE:
(760) 745-0115
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:20CENSUS: 11DATE:
03/07/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Maria Guiterrez, DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff do not ensure adequate care and supervision is provided to children in care
INVESTIGATION FINDINGS:
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On March 7, 2024, Licensing Program Analyst (LPA) William Chancellor arrived unannounced to Learning Jungle Escondido- East (CCC) and met with Director (DIR) Maria Guiterrez to deliver the investigative finding’s regarding the allegation listed above. On February 14, 2024, at 9AM, LPA Chancellor conducted a health and safety inspection of the CCC and no immediate risks were observed. During this investigation, LPA conducted interviews with five staff. (S1-S5)

On February 12, 2024, Community Care Licensing (CCL) received a complaint alleging that staff do not ensure care and supervision is provided to children in care. Specifically mentioning that the teachers all just stand around talking to each other and don’t acknowledge the children because staff are on their phones or smart watches. On February 14, 2024, LPA Chancellor arrived at the facility to observe the infant classroom. Present was one substitute on the 0–12-month infant side of the classroom with 5 babies. On the toddler side (1- to 2-year-olds), was three staff members, including a fully qualified assistant director and 11 toddler aged children. LPA observed staff to be on their knees or sitting down with children, interacting and participating with song and music. Interviews revealed that staff have their personal cell phones in their purses inside the classroom, but staff are not to use them unless of an emergency. LPA did observe 2 staff with smart watches but at the time of the visit LPA did not observe any staff to be using them.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240214113038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300053
VISIT DATE: 03/07/2024
NARRATIVE
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Based on conflicting statements, LPA is unable to corroborate the allegations that staff do not ensure adequate care and supervision is provided to children in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and a copy of the report along with the appeal rights were provided to Director Maria Guiterrez. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2