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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300127
Report Date: 11/04/2021
Date Signed: 11/04/2021 10:00:04 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2021 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20210902145218
FACILITY NAME:KIDS PARADISE DAYCARE (INFANT)FACILITY NUMBER:
376300127
ADMINISTRATOR:IRMA J GUERRERO ESPINOZAFACILITY TYPE:
830
ADDRESS:1701 N SANTA FE AVETELEPHONE:
(760) 407-6737
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:13CENSUS: 7DATE:
11/04/2021
UNANNOUNCEDTIME BEGAN:
09:41 AM
MET WITH:Administrator Daniel EspinosaTIME COMPLETED:
10:02 AM
ALLEGATION(S):
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9
Inadequate food service.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Jeanette Sanchez and Ana Noble made an unannounced visit to the facility to deliver complaint findings. LPAs conducted COVID-19 screening questions prior to entry. LPAs met with Administrator Daniel Espinosa. The investigation consisted of observation and interviews.

On 9/2/21, the Department received a complaint regarding the facility providing inadequate food service, specifically that babies are fed directly from store bought jars rather than having food transferred to a dish. Confidential interviews found that all staff are aware that food should be transferred to a dish. However, during LPA Sanchez’s visit, staff were observed feeding one child directly from a store bought jar, while others were fed off of plates.

Based on LPA observations and interviews conducted, the preponderance of evidence standard has been met, therefore the allegation that facility is providing inadequate food service is found to be SUBSTANTIATED.

A Technical Violation Advisory Notice has been issued.

An exit interview was conducted. The appeal rights were discussed and provided along with a copy of this report to Administrator Daniel Espinosa on this date. A Notice of Site Visit was posted.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20210902145218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KIDS PARADISE DAYCARE (INFANT)
FACILITY NUMBER: 376300127
VISIT DATE: 11/04/2021
NARRATIVE
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A Technical Violation Advisory Notice has been issued.

An exit interview was conducted. The appeal rights were discussed and provided along with a copy of this report to Administrator Daniel Espinosa on this date. A Notice of Site Visit was posted.
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2021 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20210902145218

FACILITY NAME:KIDS PARADISE DAYCARE (INFANT)FACILITY NUMBER:
376300127
ADMINISTRATOR:IRMA J GUERRERO ESPINOZAFACILITY TYPE:
830
ADDRESS:1701 N SANTA FE AVETELEPHONE:
(760) 407-6737
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:13CENSUS: 7DATE:
11/04/2021
UNANNOUNCEDTIME BEGAN:
09:41 AM
MET WITH:Administrator Daniel EspinosaTIME COMPLETED:
10:02 AM
ALLEGATION(S):
1
2
3
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5
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9
Infant room operates out of ratio.
Food items provided by families are no properly labeled.
Staff do not keep infants clean and dry at all times.
Staff do not wash their hands after each diaper change.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jeanette Sanchez and Ana Noble made an unannounced visit to the facility to deliver complaint findings. LPAs conducted COVID-19 screening questions prior to entry. LPAs met with Administrator Daniel Espinosa. The investigation consisted of observation and interviews.

On 9/2/21, the Department received a complaint regarding the facility not abiding by ratios, staff not washing hands after diaper changes, staff not keeping infants clean and dry at all times, and food items provided by families not properly labeled. Per confidential interview, staff was left alone with 5 infants for 20-30 minutes. Per observation, record review and other interviews conducted, staff to infant ratios were maintained. Confidential interviews disclosed that diapering needs were a past issue but not a current issue. While other interviews stated that diapering needs have always been met. LPA Sanchez observed staff washing hands after diaper changes and food items labeled.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20210902145218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KIDS PARADISE DAYCARE (INFANT)
FACILITY NUMBER: 376300127
VISIT DATE: 11/04/2021
NARRATIVE
1
2
3
4
5
6
7
8
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10
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Although the above-mentioned allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time.

An exit interview was conducted. The appeal rights were discussed and provided along with a copy of this report to Administrator Daniel Espinosa on this date. A Notice of Site Visit was posted.
SUPERVISORS NAME: Stephanie Hudak
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4