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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300263
Report Date: 06/12/2026
Date Signed: 06/12/2026 12:49:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260429142731
FACILITY NAME:EES, VISTA EARLY LEARNING CENTERFACILITY NUMBER:
376300263
ADMINISTRATOR:DARLENE SKIDMOREFACILITY TYPE:
830
ADDRESS:1575 BONAIR ROADTELEPHONE:
(858) 569-7273
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:30CENSUS: 18DATE:
06/12/2026
UNANNOUNCEDTIME BEGAN:
11:41 AM
MET WITH:Darlene Skidmore, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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1. Children with signs of illness are not being isolated from other children in care.
2. Staff are allowing ill children to remain in care.
3. Staff do not keep the facility free of insects.
INVESTIGATION FINDINGS:
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On June 12, 2026, at 11:41 AM, Licensing Program Analyst (LPA) William Chancellor, arrived at EES, Vista Early Learning Center (CCC) and met with Director, Darlene Skidmore and Program Director, Anne Patzold. The purpose of the visit is to deliver the findings regarding the above-mentioned allegation. The complaint investigation was initiated on May 4, 2026, where LPA was provided with a tour, took census, obtained relevant documentation and conducted confidential interviews.

On April 29, 2026, the Department received a complaint alleging that children with signs of illness are not being isolated from other children in care and staff are allowing ill children to remain in care. Four of four confidential interviews disclosed that children who show consecutive signs of illness, including diarrhea, fever, vomiting, loss of appetite and or rash are neither isolated nor picked up in a timely manner. Record review corroborated that the CCC sick policy states, “that if the child develops any symptoms or illness is observed while in the program, your child may be sent home. In such case, your child will be isolated from other children, and you will be contacted to pick up your child. Sick children need to be picked up immediately.”
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20260429142731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: EES, VISTA EARLY LEARNING CENTER
FACILITY NUMBER: 376300263
VISIT DATE: 06/12/2026
NARRATIVE
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While some children may have been isolated only when staffing permitted, this protocol was not followed consistently. Interviews corroborated that emergency contacts are not called, children were not picked up and were routinely allowed to stay until end of day. Record review verified inconsistencies with child absence due to illness and returning to CCC prior to a 24-hour return policy or without a doctor note, subjecting other children and staff to potential exposure.

The third allegation alleged that staff do not keep the facility free of insects. It was disclosed that on multiple occasions, cockroaches have been found in classroom cabinets, closets, storage areas and observed to be walking across classroom carpets. Record review verified that management has contacted CCC maintenance team to provide temporary traps, however no documentation was provided to corroborate that follow-up was requested from district approval to authorize at minimum a yearly exterminator service. With insects being found within areas where children play, crawl, sleep and eat, routine services are required as a proactive and preventative measure, to decrease the probability of insect infestation.

Based on interviews, observations and record review, the preponderance of evidence standard was met, and the allegations are substantiated. Violations of California Code of Regulations, Title 22, sections 101226.2(b), 101226(a)(1) and 101238(a)(1) will be cited on the attached LIC 9099D.

An exit interview was conducted with Director, Darlene Skidmore. LPA provided a copy of the report, appeal rights, and a Notice of Site Visit (NOS). The licensee acknowledged that the NOS must remain posted in a prominent location for 30 consecutive days, visible to families and caregivers.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20260429142731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: EES, VISTA EARLY LEARNING CENTER
FACILITY NUMBER: 376300263
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/10/2026
Section Cited
CCR
101226(a)(1)
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(a) The licensee shall immediately notify the child's authorized representative if the child becomes ill....(1) In the case of an illness severe enough to require isolation of the child, the center shall follow the procedures specified in Section 101226.2.
This requirement was not met as evidenced by:
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DIR will email LPA staff training agenda and sign-in, covering review of center sick policy. Agenda will include parent contact protocol, review of CDPH resource and isolation protocol. Management will also include staff role pay to discuss scenarios.
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Record review and interviews corroborated that children who become ill or express multiple signs of illness, authorized representatives are not contacted in a timely manner. This poses a potential risk to the health, safety, and personal rights of children in care.
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Type B
07/10/2026
Section Cited
CCR
101226.2(b)
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(b) The child's authorized representative shall be notified immediately when the child becomes ill enough to require isolation, and shall be asked to have the child removed from the center as soon as possible.
This requirement was not met as evidenced by:
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DIR will email LPA staff training agenda and sign-in, covering center protocol for parent notification in a timely manner. Agenda will include parent contact protocol, review of CDPH resource and isolation strategies.
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Record review and interviews corroborated that management is not following the centers sick policy, allowing children who were either isolated or should have been isolated to remain in care until end of day. This poses a potential risk to the health, safety, and personal rights of children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20260429142731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: EES, VISTA EARLY LEARNING CENTER
FACILITY NUMBER: 376300263
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/10/2026
Section Cited
CCR
101238(a)(1)
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(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents.
This requirement was not met as evidenced by:
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DIR will email LPA verification of pest management service annual plan and approved vendor.
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Interviews and record review corroborated that over an eleven-month period, pest management services have been requested nine times due to incident, with no service vendor being successfully approved in a timely manner. This poses a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4