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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300304
Report Date: 10/21/2025
Date Signed: 10/21/2025 11:30:01 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250820122614
FACILITY NAME:FRIENDLY CHILDREN'S GARDEN #2FACILITY NUMBER:
376300304
ADMINISTRATOR:CASTANEDA, JENNIFERFACILITY TYPE:
850
ADDRESS:2960 OCEANSIDE BLVDTELEPHONE:
(760) 458-1510
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:46CENSUS: 17DATE:
10/21/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Jennifer CastenadaTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Staff did not properly transport day care children
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Jennifer Castaneda. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On August 20th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff did not properly transport day care children.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250820122614
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FRIENDLY CHILDREN'S GARDEN #2
FACILITY NUMBER: 376300304
VISIT DATE: 10/21/2025
NARRATIVE
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Regarding the allegation that staff did not properly transport day care children, based on interviews conducted 4 out of 4 staff members and 2 out of 4 witnesses denied seeing Child #1 (C1) getting out of their car seat or falling to the floor of the van. Staff #1 (S1) stated some of the children unbuckle themselves and S1 will tell them to buckle back up. If the children don’t listen S1 will pull over and buckle them back into their seats. Staff interviews also revealed that Child #2 (C2) is placed in a booster seat while riding in the van and that other children are placed in either a booster seat or car seat depending on their age and weight.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Jennifer Castaneda, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2