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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300326
Report Date: 07/02/2024
Date Signed: 07/02/2024 02:51:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240611165352
FACILITY NAME:BUILDING KIDZ VISTAFACILITY NUMBER:
376300326
ADMINISTRATOR:SARAH DANIELFACILITY TYPE:
830
ADDRESS:777 TAYLOR STREETTELEPHONE:
(760) 945-9222
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:8CENSUS: 7DATE:
07/02/2024
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Melissa GreenwayTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff handled infants in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering findings regarding the above-mentioned allegation. LPA met with the Director, Melissa Greenway informing her of the purpose for the visit.

During this visit, LPA toured the facility and took census. LPA observed that during this time, the center was operating within ratio and noted that the classrooms were adequately staffed.

On June 11th, 2024, a complaint was received alleging staff handled infants in a rough manner.

(Continued on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240611165352
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BUILDING KIDZ VISTA
FACILITY NUMBER: 376300326
VISIT DATE: 07/02/2024
NARRATIVE
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Based on interviews and video surveillance it was disclosed that Staff #1 (S1) has been observed to become frustrated resulting in S1 being forceful with the children, grabbing children by their arm and moving them from one place to another and using their feet to guide them while crawling. S1 was also observed repeatedly placing Child #1 in the same spot with a book, to avoid C1 eating other children’s food, or when C1 was misbehaving. LPA observed the above described actions on June 11th, during a review of video surveillance.

Based on LPA observations, interviews conducted and a review of records, the preponderance of evidence standard has been met. Therefore the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Melissa Greenway, and a copy was provided. Appeal rights were discussed. A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 10-CC-20240611165352
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BUILDING KIDZ VISTA
FACILITY NUMBER: 376300326
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/19/2024
Section Cited
CCR
101223(a)(1)
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Personal Rights:(a)The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by,
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Director agrees to complete a personal rights training with infant staff and submit to LPA via email by 7/19/24.
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Based on interviews it was disclosed that S1 becomes frustrated and becomes forceful with thechildren. Based on LPAs observation with facility video surveilance S1 was observed grabbing child by arm draggin them from one spot to the other and guiding crawling infants with her feet. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3