<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300424
Report Date: 07/31/2025
Date Signed: 07/31/2025 10:35:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250521113647
FACILITY NAME:LITTLE BEARS TENDER CAREFACILITY NUMBER:
376300424
ADMINISTRATOR:CAROL HADNOTFACILITY TYPE:
850
ADDRESS:1111 HIGHLAND DRIVETELEPHONE:
(760) 805-5034
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:33CENSUS: 13DATE:
07/31/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Carol HadnotTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff inappropriately pushed a daycare child while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 31, 2025, at 08:00 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at Little Bears Tender Care (CCC) and met with Director Carol Hadnot to discuss the findings of a complaint investigation. As part of the investigation, LPA conducted confidential interviews with staff and parents and obtained documents relevant to the allegations.

The complaint, received on May 21, 2025, alleged that a staff member inappropriately pushed a daycare child while in care. Specifically, it was reported that Child 1 (C1) was climbing over a baby gate when the Director informed the child that the behavior was dangerous. C1 then ran toward the Director, screaming, and kicked the Director in the shin. In an attempt to stop C1 from continuing to kick, the Director extended their arm and pushed C1 back while saying “no.” On May 29, 2025, LPA reviewed video footage of the incident, which confirmed the Director pushed the child.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250521113647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LITTLE BEARS TENDER CARE
FACILITY NUMBER: 376300424
VISIT DATE: 07/31/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on interviews and LPA’s direct observation of the video footage, the preponderance of evidence standard has been met. Therefore, the allegation is substantiated. The facility is in violation of California Code of Regulations, Title 22, Division 12, Section 101223(a)(1) – Personal Rights. A citation has been issued and is documented on the attached LIC 9099D.

An exit interview was conducted with Director Carol Hadnot. A copy of this report, LIC 9099D, and the
Appeal Rights was reviewed and provided. A Notice of Site Visit was also issued and must remain posted in a visible location for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20250521113647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LITTLE BEARS TENDER CARE
FACILITY NUMBER: 376300424
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2025
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
101223(a)(1) Personal Rights – (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidence by:
1
2
3
4
5
6
7
Director stated, they will hold a meeting regarding personal rights during the staff meeting and go over the correct type of care when having difficult situations.
8
9
10
11
12
13
14
Based on interviews and observations LPA Peebles observed the video footage showing the Director extending their arm and pushing C1 back while saying “no” when C1 kicked the Director which poses a potential risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250521113647

FACILITY NAME:LITTLE BEARS TENDER CAREFACILITY NUMBER:
376300424
ADMINISTRATOR:CAROL HADNOTFACILITY TYPE:
850
ADDRESS:1111 HIGHLAND DRIVETELEPHONE:
(760) 805-5034
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:33CENSUS: 13DATE:
07/31/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Carol HadnotTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision to a daycare child
Staff are denying authorized representatives access to the facility
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 31, 2025, at 10:00 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at Little Bears Tender Care (CCC) and met with Director Carol Hadnot to discuss the findings of a complaint investigation. During the investigation, LPA conducted confidential interviews with staff and parents and obtained documentation relevant to the allegations.

The complaint, received on May 21, 2025, included two allegations: (1) that staff did not provide adequate supervision to a daycare child, and (2) that staff were denying authorized representatives access to the facility.

Regarding the first allegation, it was reported that a child was dropped off and, through a glass window, it appeared that no adult was present in the classroom. However, all interviews indicated that children have not been left unattended. Parents confirmed that drop-off occurs at the glass doors, where children are always received directly by a staff member.


Unsubstantiated
Estimated Days of Completion: 70
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20250521113647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LITTLE BEARS TENDER CARE
FACILITY NUMBER: 376300424
VISIT DATE: 07/31/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
In response to the second allegation, staff interviews indicated that authorized representatives have not been denied access to the facility upon request. Staff explained that current drop-off procedures, which take place at the door, remain in effect due to ongoing COVID-19 protocols. Parent interviews confirmed that they have been granted access when necessary, such as for restroom use or to participate in classroom celebrations. One individual, however, did report experiencing difficulty gaining access on multiple occasions.

Based on the information obtained, the allegations that staff failed to provide adequate supervision and denied authorized representatives access to the facility are unsubstantiated. Although the concerns may have occurred or are credible, there is not a preponderance of evidence to support that the alleged violations did or did not occur.

An exit interview was conducted with Director Carol Hadnot, and a copy of this report, along with the Appeal Rights, was provided at that time.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5