376300589-3-14-2024-10-CC-PBER-D47QKU-20240410121451

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376300589
Report Date: 03/14/2024
Date Signed: 03/14/2024 09:51:22 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2024 and conducted by Evaluator Jesse Gardner

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240227153729

FACILITY NAME:	HEARTBEAT MUSIC/PA ACADEMY PRESCHOOL		FACILITY NUMBER:	376300589
ADMINISTRATOR:	HAWTHORNE,TYRA		FACILITY TYPE:	850
ADDRESS:	1300 N ESCONDIDO BOVD.		TELEPHONE:	(619) 942-0772
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92026
CAPACITY:	72	CENSUS:	DATE:	03/14/2024
		UNANNOUNCED	TIME BEGAN:	09:02 AM
MET WITH:	Ruth Aguila, Family Services Manager		TIME COMPLETED:	09:40 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not ensure that day care child's diapering needs are met while in care.
Staff do not ensure that day care child's hygiene needs are met while in care.
Licensee refusing to allow parents to enter the facility

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Family Services Director Ruth Aguila and informed them of the purpose of this visit. During this investigation LPA conducted interviews with staff and witnesses, made observations, and obtained supportive documentation for review to assist with determining the finding for the above noted allegations.

It was alleged that upon picking up children, staff do not ensure that children’s diapering needs are not met. 3 of 3 witnesses stated that their children are always clean and dry upon pickup.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20240227153729

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: HEARTBEAT MUSIC/PA ACADEMY PRESCHOOL	FACILITY NUMBER: 376300589
	VISIT DATE: 03/14/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Additionally, each witness relayed that their children’s clothing is laundered while at the day care if their children make a mess or have an accident. 3 of 3 staff interviews revealed that it is policy for staff to change diapers before the children leave for the day.

It was alleged that staff do not ensure that children’s faces are clean when they are picked up by their parents. LPA interviewed 3 of 3 witnesses, and all stated that their children have never been picked up with dirty faces. Additionally, 2 of 3 witnesses raved about the cleanliness of their children upon pickup.

It was alleged that staff refuse parents entrance to the facility if they are not wearing a mask. 3 of 3 parents interviewed stated they’ve never been refused entry to the facility for not wearing a mask. Additionally, LPA made observations on 03/05/2024, and neither LPA nor the parent that LPA followed in, were denied access for not wearing a mask. LPA observed several parents within the facility entering and exiting without a mask and none were denied access. Staff interviews revealed that due to a concern over possible exposure to Respiratory Syncytial Virus, parents were encouraged to wear masks, but no parent interviewed relayed that they were refused entry to the facility.

Based upon interviews, LPA observations and a review of facility records the above allegations are found to be unsubstantiated. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was provided along with copies of the LIC9099, LIC9099C, and Appeal Rights.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2