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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300589
Report Date: 04/17/2024
Date Signed: 04/17/2024 09:32:23 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2024 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240311130135
FACILITY NAME:HEARTBEAT MUSIC/PA ACADEMY PRESCHOOLFACILITY NUMBER:
376300589
ADMINISTRATOR:HAWTHORNE,TYRAFACILITY TYPE:
850
ADDRESS:1300 N ESCONDIDO BOVD.TELEPHONE:
(619) 942-0772
CITY:ESCONDIDOSTATE: CAZIP CODE:
92026
CAPACITY:72CENSUS: 18DATE:
04/17/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Lori Honore, Interim Cite SupervisorTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Staff denied authorized representative to pick up child in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Interim Director Lori Honore and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with staff and witnesses, made observations, and obtained supportive documentation for review to assist with determining the finding for the above noted allegation.

It was alleged that staff denied authorized representative to pick up child in care. LPA interviewed witnesses, and 3 of 4 of those witnesses denied that there are any issues with picking up their children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20240311130135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HEARTBEAT MUSIC/PA ACADEMY PRESCHOOL
FACILITY NUMBER: 376300589
VISIT DATE: 04/17/2024
NARRATIVE
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Additionally, on 3/14/24, while on a separate visit, LPA made observations of parents not being obstructed, or delayed by staff while dropping off or attending to their children inside of the facility by staff. Therefore, based off interviews, and observation, the allegation was Unsubstantiated.

A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was provided along with a copy of the Appeal Rights.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4