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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300875
Report Date: 12/20/2024
Date Signed: 01/02/2025 01:57:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2024 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241106093135
FACILITY NAME:CHILDREN'S CHOICE ACADEMY - VISTAFACILITY NUMBER:
376300875
ADMINISTRATOR:JENNI GRAWVUNDERFACILITY TYPE:
850
ADDRESS:739 OLIVE AVETELEPHONE:
(619) 249-4328
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:80CENSUS: DATE:
12/20/2024
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Erica Webb, DirectorTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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1. Facility staff handled child in a rough manner.
2. Facility staff yelled at child.
INVESTIGATION FINDINGS:
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On December 20, 2024, at 1PM, Licensing Program Analyst (LPA), William Chancellor arrived unannounced to Children’s Choice Academy- Vista (CCC) and met with Director (DIR) Erica Webb to discuss the investigative findings regarding the allegations listed above. On November 13 and December 6th, 2024, LPA made observations at the CCC, took census, conducted confidential interviews, and requested documentation relevant to the investigation.

On November 6, 2024, a complaint was received alleging that facility staff handled a child in a rough manner. Specifically, that when child 1 (C1) ran into a different classroom, staff 1 (S1) yanked and swung C1 by the wrist attempting to return C1 to their original class. Three of three staff interviews confirmed that, when C1 ran into the Ladybugs classroom, S1 then attempted to redirect C1 back by holding C1 hand. Record review corroborated that when S1 attempted to redirect C1 back to the Frogs classroom, parent 1 (P1) became confrontational and hostile towards S1, accusing S1 of being rough. LPA made observations of S1 interactions with the ladybug classroom and observed S1 physical prompting when redirecting toddler age children, to be both gentle and age appropriate.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241106093135
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA
FACILITY NUMBER: 376300875
VISIT DATE: 12/20/2024
NARRATIVE
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Secondly, it was alleged that staff yelled at child. Specifically stating that, when C1 ran into another classroom, S1 was heard shouting, “Absolutely, NOT.” Four of four interviews corroborated that when C1 ran into the Ladybug classroom, S1 did raise their voice due to a safety concern. Record review confirmed, S1 attempted to communicate with P1 on their intention to redirect C1 and their safety concern, however yelling and cursing was initiated by P1, not S1. Record review additionally confirmed that S1 remained professional and calm when confronted by P1.

Based on conflicting statements from interviews and record review, LPA is unable to corroborate the allegation that, facility staff handled child in a rough manner and facility staff yelled at child. These allegations may have occurred; however, they are not supported, or proven by evidence. Therefore, the above allegations are unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights, along with a Notice of Site Visit was provided to Director, Erica Webb. Notice of Site Visit must remain posted for 30 consecutive days in a prominent place, visible to families and caregivers.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2