376300876-8-5-2026-10-CC-PBER-DWTNRR-20260810104158

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376300876
Report Date: 08/05/2026
Date Signed: 08/05/2026 10:24:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator William M Chancellor Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20260716094048

FACILITY NAME:	CHILDREN'S CHOICE ACADEMY - VISTA		FACILITY NUMBER:	376300876
ADMINISTRATOR:	SHANNON SPENCER		FACILITY TYPE:	830
ADDRESS:	739 OLIVE AVE		TELEPHONE:	(619) 249-4328
CITY:	VISTA	STATE: CA	ZIP CODE:	92083
CAPACITY:	36	CENSUS: 14	DATE:	08/05/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Rosa Mendoza, Area Director		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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1. Staff accept children with signs of illness into care.
2. Staff do not maintain the facility in clean and sanitary condition.
3. Staff did not prevent day care child from being injured by other children in care.

INVESTIGATION FINDINGS:

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On August 5, 2026, at 10:00 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Children’s Choice Academy - Vista (CCC) and met with Area Director Rosa Mendoza to conclude the investigation regarding the allegations listed above. During the visit, 14 children were present, and the Director reported that 17 children are currently enrolled.

The investigation began following a complaint received on July 16, 2026, alleging that staff accepted children with signs of illness into care, did not maintain the facility in a clean and sanitary condition, and did not prevent a child from being injured by other children in care. It was specifically reported that a recent Hand, Foot, and Mouth outbreak occurred because the center did not adhere to its illness exclusion policy or appropriate sanitation procedures.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20260716094048

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S CHOICE ACADEMY - VISTA	FACILITY NUMBER: 376300876
	VISIT DATE: 08/05/2026

NARRATIVE

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Three of three confidential interviews corroborate that parents are contacted at the first sign of illness or when a child is not participating in daily activities. Staff and administration reported that the center follows a policy requiring children to remain home for 24 hours and be fever free before returning, unless a physician’s note authorizes attendance. The California Department of Public Health guidelines allow children diagnosed with Hand, Foot, and Mouth disease to attend school if they are fever free, do not exhibit multiple symptoms, and do not have open sores. Without additional corroborating evidence, CCC appeared to follow appropriate illness-notification procedures and reported the second confirmed case to the Department as required.

The second allegation claimed that staff did not maintain the facility in a clean and sanitary condition, specifically alleging that classrooms were routinely messy at the 4:00 PM pickup time, with snack debris remaining on the floor or chairs from the 2:45 PM snack period. Three of three confidential interviews denied this allegation and stated that all infant staff were notified of possible illness exposure, prompting a deep cleaning of the environment, furniture, and toys. Staff reported that sanitation is part of their daily routine and that classrooms are cleaned throughout the day. LPA was unable to corroborate that the Hand, Foot, and Mouth exposure resulted from a lack of sanitation.

The third allegation stated that staff did not prevent a child from being injured by other children in care. Three out of three confidential interviews acknowledged that biting behaviors are common among infants and occur quickly, sometimes even when children are under direct supervision. Record review confirmed that from May through July, sixteen separate biting incidents were documented using incident reports and verbally communicated to parents at pick-up or by phone. Documentation demonstrated that staff responded to incidents and notified parents consistently.

Based on conflicting statements, interviews, observations, and record review, LPA was unable to determine that staff accepted children with signs of illness into care, failed to maintain the facility in a clean and sanitary condition, or did not prevent children from being injured by other children. These allegations may have occurred; however, they are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, and a copy of this report, appeal rights, and a Notice of Site Visit were provided to Area Director Rosa Mendoza. The Notice of Site Visit must remain posted for 30 consecutive days in a prominent location visible to families and caregivers.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

LIC9099 (FAS) - (06/04)

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