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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300953
Report Date: 05/08/2026
Date Signed: 05/08/2026 10:03:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260326084843
FACILITY NAME:NEW SONG PRESCHOOLFACILITY NUMBER:
376300953
ADMINISTRATOR:GOMEZ, JANEFACILITY TYPE:
860
ADDRESS:3985 MISSION AVENUETELEPHONE:
(760) 560-5000
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:80CENSUS: 25DATE:
05/08/2026
UNANNOUNCEDTIME BEGAN:
08:53 AM
MET WITH:Director Jane Gomez TIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Staff do not ensure children are not disturbed while napping.

INVESTIGATION FINDINGS:
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 On the above date and time, Licensing Program Analyst (LPA) Kelly Gerth arrived at the facility to deliver the findings from a complaint received by Community Care Licensing (CCL) on March 26, 2026. LPA met with New Song Child Care Center (CCC) Director Jane Gomez, toured the facility, took census and provided the purpose of the visit. The allegations received stated that Staff do not ensure children are not disturbed while napping.
On 03/27/26, LPA Gerth conducted interview with Staff 1-Staff 4 (S1-S4), collected copies of evidence and reviewed files pertinent to the investigation. During the course of the investigation, LPA also conducted classroom observations both prior to and during the children’s nap period at the CCC. LPA was unable to reach the reporting party for an interview as no contact information was provided.
Regarding the Allegation Staff do not ensure children are not disturbed while napping. During the course of the investigation, interviews revealed that the CCC has experienced challenges minimizing classroom disruptions during nap time due to certain child behaviors.
See Continuation Page
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260326084843

FACILITY NAME:NEW SONG PRESCHOOLFACILITY NUMBER:
376300953
ADMINISTRATOR:GOMEZ, JANEFACILITY TYPE:
860
ADDRESS:3985 MISSION AVENUETELEPHONE:
(760) 560-5000
CITY:OCEANSIDESTATE: CAZIP CODE:
92058
CAPACITY:80CENSUS: DATE:
05/08/2026
UNANNOUNCEDTIME BEGAN:
08:53 AM
MET WITH:Director Jane Gomez TIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
2
3
4
5
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7
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9
Staff did not prevent child from harming other children in care
INVESTIGATION FINDINGS:
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 On the above date and time, Licensing Program Analyst (LPA) Kelly Gerth arrived at the facility to deliver the findings from a complaint received by Community Care Licensing (CCL) on March 26, 2026. LPA met with New Song Child Care Center (CCC) Director Jane Gomez, toured the facility, took census and provided the purpose of the visit. The allegations received stated Staff did not prevent child from harming other children in care.
On 03/27/26, LPA Gerth conducted interview with Staff 1-Staff 4 (S1-S4), collected copies of evidence and reviewed filed pertinent to the investigation. During the course of the investigation, LPA also conducted classroom observations both prior to and during the children’s nap period at the CCC. LPA was unable to reach the reporting party for an interview as no contact information was provided.
Regarding the Allegation Staff did not prevent child from harming other children in care. During the course of the investigation, LPA conducted interviews with S1-S4, conducted observations and reviewed children’s files. Interviews with staff indicated that the CCC initially lacked sufficient awareness of the needs of children displaying behavioral challenges and did not take proactive steps to identify existing behavior plans.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20260326084843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: NEW SONG PRESCHOOL
FACILITY NUMBER: 376300953
VISIT DATE: 05/08/2026
NARRATIVE
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 However, more recently, the CCC has begun gathering detailed information for children’s records. Additionally, while some staff indicated that the observed behaviors may have been preventable, other interviews reflected that staff did take measures to prevent harm to other children. During the course of the investigation, some evidence gathered did support that there had been attempts made by the CCC to prevent other children from being harmed. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
An exit interview was conducted, and this report was reviewed with Director Jane Gomez. Appeal rights were discussed and provided during the exit interview. A notice of site visit was given and licensee understands this must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20260326084843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: NEW SONG PRESCHOOL
FACILITY NUMBER: 376300953
VISIT DATE: 05/08/2026
NARRATIVE
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 As a response, the CCC has moved C1 and other children exhibiting disruptive nap-time behaviors into neighboring classrooms to address disturbances in the original classroom. However, the CCC has not implemented additional classroom management or support plans within the receiving classroom to ensure a restful environment for all children. Therefore based on interviews conducted, observation and evidence gathered, the preponderance of evidence standard has been met and the above allegation is found to be SUBSTANTIATED.

See 809 D Page for Deficiencies issued.

An exit interview was conducted, and this report was reviewed with Director Jane Gomez. Appeal rights were discussed and provided during the exit interview. A notice of site visit was given and licensee understands this must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20260326084843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: NEW SONG PRESCHOOL
FACILITY NUMBER: 376300953
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/22/2026
Section Cited
CCR
101230(b)
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101230 (b) All children shall be given an opportunity to nap or rest without distraction or disturbance from other activities at the center. This requirement was not met as evidenced by;
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By POC date, Facility Representative stated they will submit to CCL, a plan for ensuring all children are provided an opportunity to nap or rest without disturbance.
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Based on observation, interview and record review, the licensee did not comply with the section cited above where it was found during the investigation that all children are not given an opportunity to nap or rest without distraction or disturbance, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5