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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376301146
Report Date: 05/01/2025
Date Signed: 05/01/2025 05:01:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2025 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250425113702
FACILITY NAME:WHARTON FAMILY CHILD CAREFACILITY NUMBER:
376301146
ADMINISTRATOR:WHARTON,KARENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 669-6459
CITY:FALLBROOKSTATE: CAZIP CODE:
92028
CAPACITY:14CENSUS: 6DATE:
05/01/2025
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Elizabeth SalgadoTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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-Licensee is not on premises for 80% of the day during daycare hours of operation
INVESTIGATION FINDINGS:
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On 05/01/25, Licensing Program Analysts (LPA) Kelli Waters and Kelly Gerth arrived unannounced to the childcare facility to address the above stated allegation. Upon arrival, LPAs met with facility staff to discuss the complaint allegations, toured the facility, took census, reviewed records, interviewed staff and gathered documents.

Regarding the allegations that the licensee is not on the premises 80% of the day during day-care hours of operation, interviews revealed that the licensee has not been present at the facility since last week and has not returned as of this date. Further interviews indicated that it is common practice for the licensee to leave the facility during operational hours and allow staff to operate the day-care in her absence. Therefore, based on the interviews conducted and evidence collected, the allegation is SUBSTANTIATED.

An exit interview was conducted and a copy of this report along with appeal rights was provided to facility representative.
A notice of site visit was also provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250425113702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WHARTON FAMILY CHILD CARE
FACILITY NUMBER: 376301146
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/01/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/02/2025
Section Cited
CCR
102417(a)
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The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise children in their absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day. This requirement was not met as evidenced by;
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Licensee will provide LPA proof of fully qualified staff in order to provide care on 05/02/25. Licensee will return to the facility by 05/05/25 and will be present at the facility 80% of the childcare hours. If licensee is gone for more than 20% of the day, Licensee will close for that time. Licensee will submit proof to LPA via email.
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Based on observation and record review, Licensee was not present at facility and was out of state during the inspection, which poses a potential health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3