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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376301146
Report Date: 06/04/2025
Date Signed: 06/04/2025 02:56:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2025 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250425113702
FACILITY NAME:WHARTON FAMILY CHILD CAREFACILITY NUMBER:
376301146
ADMINISTRATOR:WHARTON,KARENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 669-6459
CITY:FALLBROOKSTATE: CAZIP CODE:
92028
CAPACITY:14CENSUS: 9DATE:
06/04/2025
UNANNOUNCEDTIME BEGAN:
10:48 AM
MET WITH:Karen WhartonTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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-Provider failed to notify parent/guardian of day care child's injury in a timely manner
-Day care children do not receive adequate meals while in care
-Provider speaks inappropriately in the presence of day care children
INVESTIGATION FINDINGS:
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On 06/04/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegations. LPA met with Karen Wharton, Licensee, who was informed of the decision rendered.

On 04/25/25, Community Care Licensing (CCLD) received a complaint alleging that provider failed to notify parent/guardian of a child’s injury in a timely manner, provider speaks inappropriately in the presence of day care children and that children in care do not receive adequate meals while in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250425113702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WHARTON FAMILY CHILD CARE
FACILITY NUMBER: 376301146
VISIT DATE: 06/04/2025
NARRATIVE
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Regarding the allegation the provider failed to notify parent of a child’s injury, LPA Waters conducted confidential interviews, conducted a facility inspection and completed a record review. During the investigation, LPA Waters was unable to locate any records of injury in the children’s files. The Licensee stated that she uses Bright Wheel, a childcare app, and texts to communicate with parents regarding injury or illness of a child and was able to provide examples of communication to parents. Licensee also stated that the facility has not had a significant injury that would require submitting an Unusual Incident Report to CCLD.

Regarding the allegation that the provider speaks inappropriately in front of children, LPA conducted a facility inspection and confidential interviews with staff. Upon the initial inspection, Licensee was not present however during the second visit, LPA Waters did not observe the Licensee speaking inappropriately while children were present, and interviews could not corroborate the allegation. In addition, due to the age of the children enrolled, LPA was unable to conduct interviews and gather pertinent and/or specific information regarding the allegation,

Regarding the allegation that children do not receive adequate meals while in care, LPA Waters inspected the facility on two separate dates, conducted interviews, and reviewed documentation. Interviews and documentation revealed that while there is a posted menu, items may be substituted if specific listed items are not on hand. During both inspections, LPA Waters observed food to be in the refrigerator, food in the pantry and children eating lunch.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2