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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376301292
Report Date: 06/12/2026
Date Signed: 06/12/2026 10:19:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260511092321
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
376301292
ADMINISTRATOR:MANGIONE,STEPHANIEFACILITY TYPE:
860
ADDRESS:3110 BUSINESS PARK DRIVETELEPHONE:
(908) 418-0794
CITY:VISTASTATE: CAZIP CODE:
92081
CAPACITY:162CENSUS: 83DATE:
06/12/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Stephanie Mangione, DirectorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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1. Staff are operating facility out of ratio
INVESTIGATION FINDINGS:
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On June 12, 2026, at 9:30 AM, Licensing Program Analyst (LPA) William Chancellor, arrived at The Learning Experience, Vista (CCC) and met with Director, Stephanie Mangione. The purpose of the visit is to deliver the findings regarding the above-mentioned allegation. The complaint investigation was initiated on May 19, 2026, where LPA was provided with a tour, took census, obtained relevant documentation and conducted confidential interviews.

On May 11, 2026, the Department received a complaint alleging that staff are operating out of ratio. Specifically, due to high census and staff call outs, infant ratios were not maintained on two specific dates. Additionally, it was disclosed that when lead qualified staff go on break, floater staff are not qualified to release, affecting the ratio. As part of the investigation, LPA conducted an annual inspection consecutively with initiating the complaint, where qualifications were audited and observations were made. Record review corroborated that teacher qualified staff with six or more units are actively enrolled in additional early childhood classes and authorized to maintain a 1:12 ratio. Additionally, record review verified that at minimum appropriate 1:4 infant ratios were maintained on the dates in question.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20260511092321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 376301292
VISIT DATE: 06/12/2026
NARRATIVE
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Based on conflicting statements from interviews and record reviews, LPA is unable to corroborate the allegation that staff are operating facility out of ratio. This allegation may have occurred; however, it is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights, along with a Notice of Site Visit was provided to Director, Stephanie Mangione. Notice of Site Visit must remain posted for 30 consecutive days in a prominent place, visible to families and caregivers.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4