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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376301292
Report Date: 08/04/2026
Date Signed: 08/04/2026 12:57:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2026 and conducted by Evaluator William M Chancellor Jr.
COMPLAINT CONTROL NUMBER: 10-CC-20260713142445
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
376301292
ADMINISTRATOR:MANGIONE,STEPHANIEFACILITY TYPE:
860
ADDRESS:3110 BUSINESS PARK DRIVETELEPHONE:
(908) 418-0794
CITY:VISTASTATE: CAZIP CODE:
92081
CAPACITY:162CENSUS: 95DATE:
08/04/2026
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Stephanie Mangione, DirectorTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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1. Staff handled child in a rough manner.
2. Staff did not follow reporting requirements.
3. Child fell at the facility due to staff neglect.
INVESTIGATION FINDINGS:
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On August 04, 2026, at 10:50 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at The Learning Experience (CCC) and met with Executive Director, Stephanie Mangione to conclude the investigation regarding the allegations listed above. During the visit, 95 children were present, and the Director reported that 124 children are currently enrolled.

The investigation was initiated following a complaint received on July 13, 2026, alleging that staff handled a child in a rough manner, that a child fell due to staff neglect, and that the center did not follow reporting requirements. Specifically, the reporting party stated that Child 1 (C1) fell and hit their head after being mishandled by staff, and that the facility failed to notify the parent or submit appropriate documentation.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260713142445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 376301292
VISIT DATE: 08/04/2026
NARRATIVE
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Three out of three confidential interviews denied that C1 was handled in a rough manner. Interviews consistently reported that staff picked up C1 by the upper arm as a quick response to console the child, and that the staff member was simultaneously supporting another infant. Staff stated that they assisted C1 in a moment of urgency rather than picking up the child from under the arms or requesting additional assistance.

Regarding the allegation that C1 fell due to staff neglect, three out of four interviews denied observing any fall or injury. Interviewees stated that if a child experienced an injury above the shoulders, the center would have followed its standard reporting procedures, including completing appropriate documentation and notifying the parent. No witnesses or documentation were available to confirm that a fall occurred as alleged.

Due to conflicting statements, lack of witnesses, and absence of supporting documentation, LPA was unable to determine whether the child was handled in a rough manner, whether staff failed to follow reporting requirements, or whether a fall occurred due to staff neglect. These allegations may have occurred, however, they are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights, and a Notice of Site Visit were provided to Director, Stephanie Mangione. The Notice of Site Visit must remain posted in a prominent location, visible to families and caregivers, for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2