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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600083
Report Date: 05/20/2025
Date Signed: 05/20/2025 05:31:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20250407092030
FACILITY NAME:LA PETITE ACADEMYFACILITY NUMBER:
376600083
ADMINISTRATOR:NANISSA MADADIFACILITY TYPE:
850
ADDRESS:12668 SABRE SPRINGS PARKWAYTELEPHONE:
(858) 486-7197
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:123CENSUS: 59DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Johana HerreraTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Staff yelled at the daycare children while in care
Staff behavior poses a risk while daycare children are present
INVESTIGATION FINDINGS:
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On 5/20/25 at 2:35 pm, Licensing Program Analysts (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 4/7/25 for the purpose of delivering findings on the above reference allegations. LPA met with Johana Herrera, interim center director. There were 59 children present in 4 classrooms with 6 staff. Facility is with ratio and capacity.

It was alleged by the anonymous Reporting Party (RP) that “staff yelled at the daycare children while in care,” specifically, during transitions and at naptime. And that “staff behavior poses a risk while daycare children are present,” in reference to staff arguing in front of children. During the course of the investigation, LPA Poindexter toured classrooms, reviewed facility documents, and interviewed the interim director, facility staff, and parents. The complaint’s RP was anonymous and did not specify dates or times for the incident. They did not identify specific staff members or reference their titles.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20250407092030
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LA PETITE ACADEMY
FACILITY NUMBER: 376600083
VISIT DATE: 05/20/2025
NARRATIVE
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LPA interviews with staff determined that within the current calendar year, 2025, possibly earlier, there were instances where another staff member yelled at children in care. Multiple staff confirmed the yelling from their colleague and described it as “frequent” and “forceful and angry to get children to follow instructions.” The staff member who yelled, was directly identified to LPA Poindexter, by name, by other staff. This individual confirmed to LPA Poindexter moments where they get “frustrated” and “get upset at small things” and “can feel the tightness in my body.” This staff member acknowledged that naptime and transitions were challenging moments. They also acknowledged that fellow staff members and the center director had at different instances, entered the classroom to “tell me I was yelling.”

LPA interviews with staff determined that within the current calendar year, 2025, possibly earlier, there were instances where staff members argued while children were present. One staff member spoke to LPA Poindexter about “clashes” they had with their superiors, and there was a “fair share of clashes” with one another. They added that “kids would see the clashes” and “parents maybe saw it on the cameras” (via access to the SproutAbout app). These moments were verified to LPA Poindexter by the other parties involved.

Based on the information obtained during interviews and documentation reviewed, it is determined that both allegations are valid because the preponderance of the evidence has been met. Therefore, the allegations are found to be SUBSTANTIATED.

See LIC9099D for Type B deficiencies cited.

Exit interview conducted and report was reviewed with Johana Herrera, interim center director. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20250407092030
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LA PETITE ACADEMY
FACILITY NUMBER: 376600083
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/19/2025
Section Cited
CCR
101223(a)(1)
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101223(a)(1) Personal Rights: The licensee shall ensure that each child is accorded the following personal rights (1)…dignity in his/her personal relationships with staff and other persons…this requirement was not met as evidenced by:
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Interim center director, Ms. Herrera, stated she will conduct a training on Personal Rights and submit the training agenda with list of all preschool staff attendees to the Dept by 6/19/25. Email: Gerald.Poindexter@dss.ca.gov
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Based on staff interviews and record review, several staff heard and witnessed another staff member yell at children in a forceful manner. This poses a potential health, safety or personal rights risk to the children in care.
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Type B
06/19/2025
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights: The licensee shall ensure that each child is accorded the following personal rights
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Interim center director, Ms. Herrera, stated she will conduct a training on Personal Rights and submit the training agenda with list of all preschool staff attendees to the Dept by 6/19/25. Email: Gerald.Poindexter@dss.ca.gov
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Based on staff interviews and record review, several staff have heard and witnessed other staff members arguing in the classroom, in front of children in care. This poses a potential health, safety or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
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