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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600085
Report Date: 08/19/2025
Date Signed: 08/19/2025 12:59:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20250604160624
FACILITY NAME:LA PETITE ACADEMYFACILITY NUMBER:
376600085
ADMINISTRATOR:NANISSA MADADIFACILITY TYPE:
830
ADDRESS:12668 SABRE SPRINGS PARKWAYTELEPHONE:
(858) 486-7197
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:24CENSUS: 10DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Heidy BalderasTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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Staff are not observing children for signs of illness
INVESTIGATION FINDINGS:
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On 8/19/25 at 12:00 pm, Licensing Program Analyst (LPA), Gerald Poindexter, made an unannounced visit to deliver the findings of a complaint investigation initiated on 6/4/25. LPA met with the center director, Heidy Balderas. There were 10 daycare children and 3 staff present in 2 classrooms. Facility is within ratio and capacity. During the course of the investigation, LPA Poindexter toured the facility classrooms and play areas, reviewed facility documents, and interviewed the Reporting Party (RP), staff, and parents.

It was alleged that the “staff are not observing children for signs of illness.” The RP specified that child C1’s fever was allowed to worsen because staff did not assess the child’s condition in a timely manner. Also, because the fever was not assessed, the child’s authorized representative was not contacted. The LPA conducted interviews with persons who directly interacted with the child, and confirmed that the child participated in both indoor and outdoor activities for an extended time, without assessment. The LPA also
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20250604160624
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LA PETITE ACADEMY
FACILITY NUMBER: 376600085
VISIT DATE: 08/19/2025
NARRATIVE
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obtained facility documentation that acknowledged that the child’s elevated temperature went unnoticed and which expressed regret that it was not “caught earlier. ” The child’s fever had met the threshold to be sent home early. LPA determined that staff only assessed the child’s fever at pick up time, and only when prompted by the RP. The allegation is SUBSTANTIATED.

Based on the information obtained during interviews and documentation reviewed, it is determined that the allegations is valid because the preponderance of the evidence has been met. Therefore, the allegation is found to be SUBSTANTIATED.

See LIC9099D for Type B deficiency cited.

Exit interview conducted and report was reviewed with Heidy Balderas, center director. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 51-CC-20250604160624
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LA PETITE ACADEMY
FACILITY NUMBER: 376600085
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/18/2025
Section Cited
CCR
101226.3(a)
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101226.3(a) Observation of the Child: (a) The behavior and health of the children shall be continually observed throughout the period of attendance. This requirement was not met as evidenced by:
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Ms. Balderas stated that staff training will be conducted on children's personal rights, supervision, and observation. A copy of the staff training agenda and signed staff attendance sheet will be emailed to LPA at Gerald.Poindexter @dss.ca.gov no later than 9/18/25
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Based on LPA interviews and facility documentation, the worsening health of child C1 was not observed by staff and not addressed in a timely manner, which posed a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20250604160624

FACILITY NAME:LA PETITE ACADEMYFACILITY NUMBER:
376600085
ADMINISTRATOR:NANISSA MADADIFACILITY TYPE:
830
ADDRESS:12668 SABRE SPRINGS PARKWAYTELEPHONE:
(858) 486-7197
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:24CENSUS: DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Heidy BalderasTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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Staff is physically aggressive with children in care
Toys are not disinfected properly
INVESTIGATION FINDINGS:
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On 8/19/25 at 12:00 pm, Licensing Program Analyst (LPA), Gerald Poindexter, made an unannounced visit to deliver the findings of a complaint investigation initiated on 6/4/25. LPA met with the center director, Heidy Balderas. There were 10 daycare children and 3 staff present in 2 classrooms. Facility is within ratio and capacity. During the course of the investigation, LPA Poindexter toured the facility classrooms and play areas, reviewed facility documents, and interviewed the Reporting Party (RP), staff, and parents.

It was alleged that the “staff is physically aggressive with children in care.” The RP stated they witnessed staff (via video from the facility’s mobile app) intentionally pushing a child to the ground. The LPA conducted interviews with multiple with staff who dispute the RP’s account, adding additional context, not provided by the RP – specifically, that the staff was separating two children from fighting over toys. The facility could not provide video of the alleged incident, as it had expired, prior to the start the investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20250604160624
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: LA PETITE ACADEMY
FACILITY NUMBER: 376600085
VISIT DATE: 08/19/2025
NARRATIVE
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Additionally, the RP could not provide evidence of what they allegedly witnessed. Parents interviewed did not express concerns when asked about their personal observations of staff temperament and/or demeanor. The LPA determined that this allegation is UNSUBSTANTIATED.

It was alleged that the “toys are not disinfected properly.” The RP states that child C1 experienced multiple illnesses and questioned if one staff in particular effectively cleaned classroom toys used by the children in care. The LPA observed classroom toys and conducted interviews with staff who described classroom opening and closing procedures to clean and disinfect class room toys, furnishings, fixtures, and baby bottles. Parents interviewed did not express concerns similar to what was alleged. LPA determined no health and safety threat to children in care. The LPA determined that the allegation is UNSUBSTANTIATED.

Based on the information obtained during interviews and documentation reviewed it is determined that
the above allegations cannot be proven or disproven. Therefore, they are considered UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and report was reviewed with Heidy Balderas, center director. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5