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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600283
Report Date: 11/17/2023
Date Signed: 11/17/2023 02:16:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2023 and conducted by Evaluator Michelle Hood
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20230905153126
FACILITY NAME:ST. PAUL'S COMMUNITY CARE CENTERFACILITY NUMBER:
376600283
ADMINISTRATOR:RUTH CORRALFACILITY TYPE:
850
ADDRESS:328 MAPLE STREETTELEPHONE:
(619) 239-6900
CITY:SAN DIEGOSTATE: CAZIP CODE:
92103
CAPACITY:54CENSUS: 12DATE:
11/17/2023
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Ruth Corral, Asst. DirectorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff make inappropriate comments to day care children.
Staff handle day care children in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/17/2023 at 12:25 pm, Licensing Program Analyst (LPA) Michelle Hood arrived to conduct an unannounced inspection to deliver complaint findings for the above listed allegations. LPA met with Ruth Corral. Ruth led LPA on a tour of the facility. The LPA observed 12 children with 2 staff. The LPA interviewed one staff.

During the investigation, the LPA interviewed the director, staff, daycare parents and daycare children. Staff interviewed denied staff make inappropriate comments to day care children and staff handle day care children in a rough manner. The daycare parents and daycare children interviewed did not provide collaborating information to substantiate the allegations. The LPA did not observe anything during the facility inspections. The LPA reviewed documentation that was provided.

Due to conflicting statements obtained during the investigation, the above allegations are found to be UNSUBSTANTIATED meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Ruth was provided appeal rights (LIC9058) and their signature on this form acknowledges receipt of these rights. LPA provided the Notice of Site Visit and appeal rights. The licensing report will be e-mailed to the director Vanessa Garcia and was advised that acknowledgment of receipt of the report are to be received within twenty-four hours.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Gray
LICENSING EVALUATOR NAME: Michelle Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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