<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600311
Report Date: 09/01/2026
Date Signed: 09/01/2026 04:02:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2026 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260618093435
FACILITY NAME:KINDERCARE ROTHGARD - INFANTFACILITY NUMBER:
376600311
ADMINISTRATOR:CELIA CARRIZOSAFACILITY TYPE:
830
ADDRESS:10130 ROTHGARD ROADTELEPHONE:
(619) 670-6566
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:23CENSUS: 2DATE:
09/01/2026
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Liliana ArredondoTIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child sustained multiple bruises due to lack of supervision
Staff did not notify the child's authorized representative of an injury
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 1, 2026, at 2:10 PM, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection to deliver findings regarding the above-mentioned allegations. LPA met with Facility Representative,Liliana Arredondo. At the time of the inspection, there were 16 infants in care, and five (5) staff members were present.

During the course of the investigation, interviews were conducted with the Facility Representative, staff members, and daycare parents. Due to age and limited verbal ability, daycare children were not interviewed. The facility roster, sign-in & sign-out sheets, incident reports, photographs, and correspondence from the KinderCare App were reviewed and obtained. Children’s files were also reviewed.

It was alleged that a daycare child sustained multiple bruises due to a lack of supervision. The facility representative and five staff members denied observing any bruise on the face of Child #1 (C1) on June 17, 2026. See LIC 9099 Continuation...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20260618093435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE ROTHGARD - INFANT
FACILITY NUMBER: 376600311
VISIT DATE: 09/01/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Two of the six staff members reported that on the morning of June 17, 2026, a photo of C1 was uploaded to the KinderCare App, which showed no bruising, scratches, or scars on C1’s face or nose. Additionally, two of the six staff members stated that later in the afternoon (exact time unknown), they observed scratches on C1’s face and a scar beneath C1’s nose. Four of the six staff members acknowledged observing a scratch under C1’s nose; however, they could not explain how, when or where C1 sustained the injury.

It was further alleged that staff did not notify the child's authorized representative of an injury. All six staff members interviewed acknowledged that C1’s authorized representative was not informed of the bruises and scratches observed on the left side of C1’s face, nor of the scratches or scars located under C1’s nose.

Based on interviews conducted, and a review of photographs, the preponderance of evidence standard has been met. The allegations that the child sustained multiple bruises due to lack of supervision and staff failed to notify the child's authorized representative of an injury are found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12 & Chapter 1, one Type A deficiency and one Type B deficiency are being cited on the attached LIC 9099D.

LPA Vicky Williamson informed Facility Representative, Liliana Arredondo that this report dated September 1, 2026, documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Vicky Williamson informed the Facility Representative, Liliana Arredondo to provide a copy of this licensing report dated September 1, 2026, that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Facility Representative, Liliana Arredondo
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20260618093435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE ROTHGARD - INFANT
FACILITY NUMBER: 376600311
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/02/2026
Section Cited
CCR
101229(a)(1)
1
2
3
4
5
6
7
Responsibility for Providing Care and Supervision 101229 (a) The licensee shall provide care and supervision... (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Facility Representative stated that a staff meeting regarding supervision was conducted on July 20, 2026, however they will conduct an additional staff meeting and to retrain staff on supervision procedures which will include supervison on the playground and during transitioning.
8
9
10
11
12
13
14
Based on interviews and record review, the licensee did not comply with the section cited above. On June 17, 2026, Child #1 (C1) sustained scratches and bruises to their face and nose, and staff could not explain how, when or where the injuries occurred which poses an immediate health, safety, or personal rights risk to children in care.
8
9
10
11
12
13
14
Facility Representative stated that the agenda, summary of the training and staff sign in sheets will be provided to the
San Diego Regional Office, no later than September 2, 2026.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 20-CC-20260618093435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE ROTHGARD - INFANT
FACILITY NUMBER: 376600311
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/23/2026
Section Cited
CCR
101226(a)(2)
1
2
3
4
5
6
7
Health-Related Services 101226 (a) The licensee shall immediately notify the child's authorized representative… (2) In the case of less serious injuries including…, minor cuts, scratches….the licensee shall document the injury in the child's record and notify the child's authorized representative of the nature of the injury when the child is picked up from the center.
This requirement is not met as evidenced by:


1
2
3
4
5
6
7
Facility Representative stated that they will conduct a staff meeting and retrain staff on reporting requirements. Facility Representative stated that the agenda, summary of the training and staff sign in sheets will be provided to the San Diego Regional Office, no later than September 23, 2026.
8
9
10
11
12
13
14
Based on interviews and record review, the licensee did not comply with the section cited above. On June 17, 2026, staff failed to notify the child’s authorized representative when Child #1 (C1) sustained scratches and bruises to their face and nose, which poses a potential health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4