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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600318
Report Date: 06/24/2026
Date Signed: 06/24/2026 03:47:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2026 and conducted by Evaluator Paul Cortez
COMPLAINT CONTROL NUMBER: 51-CC-20260603114440
FACILITY NAME:KINDERCARE CUYAMACA CENTERFACILITY NUMBER:
376600318
ADMINISTRATOR:MONICA COLLINSFACILITY TYPE:
850
ADDRESS:9735 CUYAMACA STREETTELEPHONE:
(619) 562-3423
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:96CENSUS: 69DATE:
06/24/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Daysi BautistaTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Staff did not verify a child's authorized persons on file.
INVESTIGATION FINDINGS:
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On 6/24/2026 at 3:00pm, Licensing Program Analysts (LPA) Sharon Mendez and (LPA) Paul Cortez made an unannounced visit for the complaint received on 6/3/2026 for the purpose of delivering findings on the above reference allegation. LPAs met with Assistant Director Daysi Bautista. The following ratios were observed today: 65 children, including 4 infants, and 12 staff. Facility is with ratio and capacity.

It was alleged that “Staff did not verify a child's authorized persons on file” During the course of the investigation, LPA Mendez reviewed facility and children's records and conducted interviews with the Reporting Party (RP), child's parent and facility staff. The LPA Mendez has determined that at least one identity of one child's autorized person on file was not verifed at pick up time.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Paul Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20260603114440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE CUYAMACA CENTER
FACILITY NUMBER: 376600318
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/30/2026
Section Cited
CCR
101219(f)
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101219(f) The licensee shall comply with all terms and conditions set forth in the admission agreement.

This requirement is not met as evidenced by:
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Director and Assistant director state that communicaion/ training with staff regarding verifying the identity of authorized persons on file upon enrollment and pick up time was provided. Sign in sheet will be submitted as proof to the department by the due date. And moving forward staff will follow the guidelines of the admissions agreement.
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LPA Mendez discovered that at least one identity of one child's autorized person on file was not verifed at pick up time as in the terms and conditions set forth in the admission agreement.
This poses a potential risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Joelle Redding
LICENSING EVALUATOR NAME: Paul Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20260603114440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE CUYAMACA CENTER
FACILITY NUMBER: 376600318
VISIT DATE: 06/24/2026
NARRATIVE
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Based on the information obtained during interviews and documentation reviewed it is determined that the allegation is valid because the preponderance of the evidence has been met, therefore, the allegation is found to be SUBSTANTIATED.

See LIC9099D for Type B deficiency.

Exit interview conducted and report was reviewed with Daysi Bautista, assistant director .
A Notice of Site Visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Paul Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3