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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600320
Report Date: 11/03/2023
Date Signed: 11/03/2023 12:48:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2023 and conducted by Evaluator Grace Curtis
COMPLAINT CONTROL NUMBER: 51-CC-20231102133023
FACILITY NAME:KINDERCARE CUYAMACA INFANTFACILITY NUMBER:
376600320
ADMINISTRATOR:MONICA COLLINSFACILITY TYPE:
830
ADDRESS:9735 CUYAMACA STREETTELEPHONE:
(619) 562-3423
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:32CENSUS: 14DATE:
11/03/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Monica CollinsTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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Staff does not provide food service in a timely manner.
Staff did not properly assist day care children with toileting needs.
Staff are not following the admission agreement by charging authorized representative for diaper supplies.
INVESTIGATION FINDINGS:
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On November 3, 2023 at 11:00 a.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to initiate an investigation regarding the above allegations. Upon arrival LPA met with Assistant Director Ana Pacheco and proceeded to tour the facility. There were 14 children present with 4 staff members. Appropriate ratio/capacity was observed.

Throughout the course of investigation, interviews were conducted with several employees and several parents. Facility records were obtained and reviewed. The information obtained from interviews and facility records were contradictory to the allegations. Based on this information, the allegations are determined to be unsubstantiated which means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged incidents or violations occurred at the facility.

No deficiencies are cited.

An exit interview was conducted with Director Collins and appeal rights (LIC 9058) were discussed. A copy of this report as well as a copy of the appeal rights were given to Ms. Collins. LIC 9213 NOTICE OF SITE VISIT FORM IS REQUIRED TO BE POSTED FOR 30 DAYS. LPA observed the director post Notice of Site Visit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2023 and conducted by Evaluator Grace Curtis
COMPLAINT CONTROL NUMBER: 51-CC-20231102133023

FACILITY NAME:KINDERCARE CUYAMACA INFANTFACILITY NUMBER:
376600320
ADMINISTRATOR:MONICA COLLINSFACILITY TYPE:
830
ADDRESS:9735 CUYAMACA STREETTELEPHONE:
(619) 562-3423
CITY:SANTEESTATE: CAZIP CODE:
92071
CAPACITY:32CENSUS: 14DATE:
11/03/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Monica CollinsTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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2
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9
Staff commingle day care children.
INVESTIGATION FINDINGS:
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On November 3, 2023 at 11:00 a.m. Licensing Program Analyst (LPA) Leilani Curtis conducted an unannounced inspection to initiate an investigation regarding the above allegations. Upon arrival LPA met with Assistant Director Ana Pacheco and proceeded to tour the facility. There were 14 children present with 4 staff members. Appropriate ratio/capacity was observed.

On 10/16/23 LPA interviewed several facility staff. The director and several staff members state that infants/toddlers are allowed into the preschool "Two's" classroom 30 days prior to their second birthday. Based on staff interviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED, California Code of Regulations, Title 22, 101438.3(b) is being cited on the attached LIC 9099D.

An exit interview was conducted with Director Collins. A Notice of Site Visit (LIC9213) and Appeal Rights (LIC9058) were provided to the director and her signature on this form acknowledges receipt of these rights. LPA observed Notice of Site Visit being posted. Notice of Site visit must remain posted at the facility for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 51-CC-20231102133023
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE CUYAMACA INFANT
FACILITY NUMBER: 376600320
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/03/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/06/2023
Section Cited
CCR
101438.3(b)
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101438.3 Indoor Activity Space for Infants: (b) Indoor activity space for infants shall be physically separate from space used by children in the child care center and school-age child care center components. This requirement was not met as evidenced by:
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The director states that she will have a staff meeting to discuss keeping infant children (ages 0-24 months) separate from the preschool children (ages 2 thru Kindergarten).
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Based on interviews conducted by LPA, infant/toddlers are allowed to use the preschool activity space with the preschoolers 30 days prior to their second birthday. This poses a potential health, safety or personal rights risk to the children in care.
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The director states that she will send LPA a copy of the meeting agenda and staff sign in sheet via email by 11/6/23.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Grace Curtis
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4