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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600321
Report Date: 03/11/2025
Date Signed: 03/11/2025 10:59:57 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2025 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20250117150936
FACILITY NAME:KINDERCARE GOLFCREST PRESCHOOLFACILITY NUMBER:
376600321
ADMINISTRATOR:DAPHNE LANDAFACILITY TYPE:
850
ADDRESS:7007 GOLFCREST DRIVETELEPHONE:
(619) 461-5771
CITY:SAN DIEGOSTATE: CAZIP CODE:
92119
CAPACITY:117CENSUS: 75DATE:
03/11/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Lauren GreenfieldTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Licensee did not provide notifications to day care childrens' responsible parties as required.
INVESTIGATION FINDINGS:
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On 3/11/25 at 10:30 am, Licensing Program Analyst (LPA) Gerald Poindexter made an unannounced visit for the complaint received on 1/17/25 for the purpose of delivering findings on the above referenced allegation. LPA met with Lauren Greenfield, assistant director. There were 75 children present in 5 classrooms with 27 staff. Facility is with ratio.

It was alleged by the Reporting Party (RP) that “Licensee did not provide notifications to daycare children’s responsible parties as required,” as it relates to a licensing report and Type A deficiency that the facility received in November 2024. During the course of the investigation, LPA Poindexter visited the facility, reviewed facility documents, and interviewed the RP, facility staff, and parents.

Licensing Department records show that the facility received an LIC9099 licensing report and LIC9099D deficiency page, which identified a Type A citation. The LIC9099 licensing reported stated: “LPA Ma informed the facility representatives to provide a copy of this licensing report dated 11/15/24 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.” The reports states that LPA
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20250117150936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE GOLFCREST PRESCHOOL
FACILITY NUMBER: 376600321
VISIT DATE: 03/11/2025
NARRATIVE
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Patrick Ma reviewed the report with Katrina Hoffman, center director, and Lauren Greenfield, assistant director. The report was then acknowledged and signed by Ms. Hoffman.

Based on LPA interviews with staff and parents, and relevant documentation,the facility delayed the required distribution of these documents (copies of the LIC9099 licensing report and LIC9224) to parents. Staff interviewed during LPA Poindexter’s visit on 1/23/25 confirmed that completion of signed Acknowledgement of Receipt of Licensing Report (LIC 9224) forms was in progress but had been delayed at the decision of the center director. LPA observed several signed LIC9224 forms, as well as an 1/15/25 email to parents about the LIC9224 forms. Specifically, that “The individual copies for the parents, will be located in each Preschool classroom tomorrow evening. If you can sign the letter, we will be placing them in your files.” During interviews, Parents acknowledged seeing a document about the Type A citation at the “Parents Center” and some received the January email asking them to sign the LIC9224 form.

Based on the information obtained during interviews and documentation reviewed, it is determined that the allegation is valid because the preponderance of the evidence has been met, therefore, the allegation is found to be SUBSTANTIATED.

See LIC9099D for Type B deficiency cited.

Exit interview conducted and report was reviewed with Lauren Greefield, assistant director. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20250117150936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE GOLFCREST PRESCHOOL
FACILITY NUMBER: 376600321
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/01/2025
Section Cited
HSC
1596.8595(c)(1)
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Site Visits; Posting Of Notices; Contents; Citations For Violations; Duration Of Posting; Civil Penalties: 1596.8595(c)(1) - Posting licensing report by child care facility or home; duration of posting; civil penalty for failure to comply; reports to be provided to parents or guardian of each child receiving services (c)(1) A licensed child day care facility shall provide to the parents or guardians of each child receiving services in the facility copies of any licensing report that documents any Type A citation that represents an immediate risk to the health, safety, or personal rights of children in care as set forth in paragraph (1) of subdivision (a) of Section 1596.893b. This requirement was not met as evidenced by...
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Director will provide copies of all LIC9224 acknowledgement forms (related to the 11/15/24 licensing report) and the facility roster to LPA Poindexter by 4/1/25. Director will also submit a written, dated and signed statement that, in the future, they will provide copies of any Type A citation and LIC9224 form to parents.
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Based upon interviews and records review, the facility delayed required dissemination and collection of LIC9224 forms, which provide proof that licensing reports were received. This is a potential health, safety and personal rights risk to children in care.
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Director may submit these documents to LPA Poindexter at 7575 Metropolitan Drive, Suite 110, San Diego CA 92108
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3