376600321-10-3-2019-51-CC-MCUY-BH2UXL-20191017155827

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600321
Report Date: 10/03/2019
Date Signed: 10/03/2019 01:04:57 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2019 and conducted by Evaluator Samantha Salunga

PUBLIC

COMPLAINT CONTROL NUMBER: 51-CC-20190723114930

FACILITY NAME:	KINDERCARE GOLFCREST PRESCHOOL		FACILITY NUMBER:	376600321
ADMINISTRATOR:	THELMA AVILEZ		FACILITY TYPE:	850
ADDRESS:	7007 GOLFCREST DRIVE		TELEPHONE:	(619) 461-5771
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92119
CAPACITY:	132	CENSUS: 59	DATE:	10/03/2019
		UNANNOUNCED	TIME BEGAN:	10:50 AM
MET WITH:	Sonia Gallarzo		TIME COMPLETED:	01:20 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility is out of ratio.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPA) Samantha Salunga and Michael Morales-Desilvestore arrived at the facility to conduct an unannounced complaint inspection for the purpose of delivering the finding to the above allegation. Upon arrival, LPA’s met with Assistant Director, Sonia Gallarzo. Also present were a total of 59 children in Rooms #1, #4, #6, #7 and #8. There were a total of five staff present, all who are fully qualified. Appropriate ratios and capacity were observed. LPA's interviewed additional staff today. During the course of the investigation, LPA Salunga conducted interviews with staff members and parents. LPA Salunga also obtained related documentation such as "CSR"-Child Supervision Records. After reviewing obtained information via interviews and CSR’s, it is determined that facility operated out of ratio on 07/09/2019. Facility has an active decision and order that requires classrooms to maintain a one teacher to ten children maximum ratio and no more than 15 children with one teacher and one qualified aide. Facility was in violation of this requirement by having 17 children with one teacher and one qualified aide present in Room 7 on 07/09/2019. See 9099C for continuation...

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Monica Cuddy	TELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Samantha Salunga	TELEPHONE: (619) 767-2209
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 51-CC-20190723114930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE GOLFCREST PRESCHOOL	FACILITY NUMBER: 376600321
	VISIT DATE: 10/03/2019

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The preponderance of evidence has been met. There is enough supporting information to prove the above allegation is to be SUBSTANTIATED. See 9099D for cited deficiency. An exit interview was conducted with Ms. Gallarazo. NOTICE OF SITE VISIT IS TO BE POSTED FOR 30 DAYS. LPA’s observed the NOS posted. LPA’s reviewed this report with Ms. Gallarazo prior to obtaining her signature. Ms. Gallarazo was provided a copy of the appeal rights (LIC 9058 01/16) and her signature on this form acknowledges receipt of these rights.

SUPERVISOR'S NAME: Monica Cuddy	TELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Samantha Salunga	TELEPHONE: (619) 767-2209
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2019

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 51-CC-20190723114930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE GOLFCREST PRESCHOOL	FACILITY NUMBER: 376600321
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/03/2019

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 10/18/2019 Section Cited CCR 101216(b)	1 2 3 4 5 6 7	The Department has the authority to require any licensee to provide additional staff whenever the Department determines and documents that additional staff are required for the provision of services necessary to meet the needs of children in care. The licensee shall be informed in writing of the reasons for the Department's determination.	1 2 3 4 5 6 7	Ms. Gallarazo states she will conduct an all staff meeting to discuss CSR and staffing schedules to ensure that this incident does not repeat. Ms. Gallarazo states that two staff members (all fully qualified teachers) have been hired since August 2019.
	8 9 10 11 12 13 14	This was not met as evidenced by; facility has an active decision and order that requires classrooms to maintain a one teacher and one qualified aide to 15 children maximum ratio. On 07/09/19 Room 7 had 17 children present with one teacher and one qualified aide. This poses a Potential Health and Safety risk to the clients in care.	8 9 10 11 12 13 14	Ms. Gallarazo states she is continuously utilizing Chid Care Careers (CCC) to ensure appropriate ratio is being maintai. An updated LIC500 was obtained during inspection. Ms. Gallarazo also states she will submit proof of sign in sheet and agenda of the staff meeting to LPA by POC due date.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Monica Cuddy	TELEPHONE: (619) 767-2249
LICENSING EVALUATOR NAME: Samantha Salunga	TELEPHONE: (619) 767-2209
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2019

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2019

LIC9099 (FAS) - (06/04)

Page: 2 of 3