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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600344
Report Date: 01/05/2023
Date Signed: 01/05/2023 12:24:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2022 and conducted by Evaluator Patrick Ma
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20221121103404
FACILITY NAME:KINDERCARE PASEO MONTRIL INFANTFACILITY NUMBER:
376600344
ADMINISTRATOR:ALMA GANDARILLAFACILITY TYPE:
830
ADDRESS:10065 PASEO MONTRILTELEPHONE:
(858) 484-3232
CITY:SAN DIEGOSTATE: CAZIP CODE:
92129
CAPACITY:36CENSUS: 17DATE:
01/05/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Alma GandarillaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Child sustained injuries due to Inadequate supervision
Facility staff handle children in a rough manner
INVESTIGATION FINDINGS:
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On 1/5/23 at 11:00am LPA Patrick Ma made an unannounced complaint visit for the complaint received on 11/21/22 for the purpose of delivering findings on the above reference allegations. Upon arrival, LPA was greeted by Teacher Veronica Beck but Director Alma Gandarilla arrive at the facility soon after. There were 17 children with 6 staff in 2 classrooms.

Based on the information obtained during interviews, observations, and documentation reviewed it is determined that the evidence obtained did not conclusively prove or disprove that the allegation above was the result of action or inaction on the part of the facility. During the investigation, student files were reviewed, staff and parents interviewed and there was no evidence of a child sustaining an injury due to inadequate supervision. Documentation shows children injured at the center the families were provided with an incident report and appropriate supervision was provided. Reporting party lacked specifics on their complaint and declined to provided contact information for the Department to gather more information.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20221121103404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE PASEO MONTRIL INFANT
FACILITY NUMBER: 376600344
VISIT DATE: 01/05/2023
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegations is found to be Unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative Alma Gandarilla. A notice of site visit was given and must remain posted for 30 days
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Patrick Ma
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2