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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600348
Report Date: 06/18/2025
Date Signed: 06/18/2025 10:33:55 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250603091022
FACILITY NAME:KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOLFACILITY NUMBER:
376600348
ADMINISTRATOR:GRACE PENDERGRASSFACILITY TYPE:
850
ADDRESS:2415 S. CENTRE CITY PARKWAYTELEPHONE:
(760) 745-2474
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:72CENSUS: 44DATE:
06/18/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Grace PendergrassTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff did not ensure they were not out of ratio
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Director Grace Pendergrass. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On June 3rd, 2025, Community Care Licensing (CCL) received a complaint alleging that staff did not ensure they were not out of ratio.

See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250603091022
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL
FACILITY NUMBER: 376600348
VISIT DATE: 06/18/2025
NARRATIVE
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Pertaining to allegation that staff did not ensure they were not out of ratio on dates 5/28/25, 5/29/25 and 6/3/25. Based on interviews conducted 3 of 4 staff members stated they have been out of ratio in the mornings for up to 10 minutes until someone steps in. Based on Child Supervision Records (CSR) reviewed by LPA, it was observed that on 6/3/25 opening classroom was over by 3 children for 11 minutes from 7:06am to 7:17am and over by 3 for another 11 minutes from 7:47am to 7:58am. On 5/29/25 at 8:00am Discovery Preschool received their 13th and 14th child and the second teacher arrived at 8:01am. Lastly, on 5/28/25 in the opening room teacher was over by 2 children for 2 minutes from 7:13am to 7:15am and over by 2 children for 8 minutes from 7:52am to 8:00am. It was also disclosed that staff have a group chat where they report when they are out of ratio so the next staff member can try to clock in early if possible and so that the front office is aware that they need support.

Based on interviews conducted the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director Grace Pendergrass, and a copy was provided. Appeal rights were discussed and provided during the exit interview.



A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 10-CC-20250603091022
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL
FACILITY NUMBER: 376600348
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/27/2025
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio:(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.
This requirement was not as evidenced by,
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Director stated they have reviewed staff schedules and changed schedules around to avoid classrooms from going out of ratio and met with staff letting them know to have parents wait if they are at their max capacity. Director also stated she will step in and/or call for a teacher to clock in early.
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Based on interviews conducted 3 of 4 staff members stated that they will be out of ratio in the mornings for up to 10 minutes and based on record review LPA observed on 5/28/25, 5/29/25 and 6/3/25 classroom to be out of ratio. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3