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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600348
Report Date: 06/27/2025
Date Signed: 06/27/2025 10:00:15 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250609114026
FACILITY NAME:KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOLFACILITY NUMBER:
376600348
ADMINISTRATOR:GRACE PENDERGRASSFACILITY TYPE:
850
ADDRESS:2415 S. CENTRE CITY PARKWAYTELEPHONE:
(760) 745-2474
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:72CENSUS: 36DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Madison GrahamTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff pushed day care child.
Staff leaves day care child soiled for an extended period of time.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Assistant Director Madison Graham. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On June 3rd, 2025, Community Care Licensing (CCL) received a complaint alleging that staff pushed day care child and that staff leaves day care child soiled for an extended period of time.

See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250609114026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL
FACILITY NUMBER: 376600348
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/27/2025
Section Cited
CCR
101223(a)(3)
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Personal Rights:(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to...
This requirement was not met as evidenced by,
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Assistant Director stated they did a coaching plan with S1 and now S1 is no longer working for the company. Assistant Director also stated they had a staff training to go over personal rights of the children in care and will provide proof of completion to LPA via email.
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based on interviews conducted 2 of 3 staff members disclosed that they witnessed S1 push Child #1 (C1) in the face area causing C1 to fall to the ground. This is a potential health and safety risk to the children in care.
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Type B
06/27/2025
Section Cited
CCR
101223(a)(2)
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Peronal Rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by,
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Assistant Director stated they did a coaching plan with S1 and now S1 is no longer working for the company. Assistant Director also stated they had a staff training to go over personal rights of the children in care and will provide proof of completion to LPA via email.
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based on interviews conducted 2 of 4 staff members disclosed that diapers had not been getting completed in a timely manner recently with S1.This is a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250609114026
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL
FACILITY NUMBER: 376600348
VISIT DATE: 06/27/2025
NARRATIVE
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Pertaining to allegation that Staff #1 (S1) pushed day care child causing them to fall to the ground, based on interviews conducted 2 of 3 staff members disclosed that they witnessed S1 push Child #1 (C1) in the face area causing C1 to fall to the ground. LPA reviewed teacher statements and Coaching Plan for S1. It was disclosed that S1 no longer works for the company.

Lastly, pertaining to allegation that staff leaves day care child soiled for an extended period of time, based on interviews conducted 2 of 4 staff members disclosed that diapers had not been getting completed in a timely manner recently with S1. It was also disclosed that S1 had been spoken to multiple times due to complaints and that the last few weeks quality in the classroom had declined.

Based on interviews conducted the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Assistant Director Madison Graham, and a copy was provided. Appeal rights were discussed and provided during the exit interview.



A Notice of Site visit was given, and Assistant Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3