376600348-6-27-2025-10-CC-DMUN-DJ7SHZ-20250702135422

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600348
Report Date: 06/27/2025
Date Signed: 06/27/2025 10:37:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2025 and conducted by Evaluator Keely Messerschmidt

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250610091415

FACILITY NAME:	KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL		FACILITY NUMBER:	376600348
ADMINISTRATOR:	GRACE PENDERGRASS		FACILITY TYPE:	850
ADDRESS:	2415 S. CENTRE CITY PARKWAY		TELEPHONE:	(760) 745-2474
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	72	CENSUS: 36	DATE:	06/27/2025
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Madison Graham		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are not properly supervising children
Staff do not keep facility free of odor
Staff did not inform parents of incident as required

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Assistant Director Madison Graham. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On June 10th, 2025, Community Care Licensing (CCL) received a complaint alleging that staff are not properly supervising children, staff do not keep facility free of odor and that staff did not inform parents of incident as required.

See LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 06/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20250610091415

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL	FACILITY NUMBER: 376600348
	VISIT DATE: 06/27/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Pertaining to the allegation that staff are not properly supervising children, based on interviews conducted 4 out of 4 staff members stated that children have wandered into the bathroom due to bathroom door remaining open at all times for potty training however staff are constantly redirecting them. It was also disclosed that Staff #1 (S1) may not have known where the children were at all times due to being engaged in a different area but other teachers were maintaining supervision of the children.

In regards to allegation that staff do not keep facility free of odor, based on interviews conducted 4 out of 4 staff members stated the room will have an odor coming from the diapering in the classroom. Staff also disclosed that they take the trash out which does help but the odor is not completely avoidable being it is a 2 year old classroom. It was also stated that staff will place diapers with a bowel movement into a plastic bag prior to placing them in the trash can to help detour odor.

Lastly, pertaining to allegation that staff did not inform parents of incident as required, based on interviews conducted 4 out of 4 staff members stated that when a child gets injured they will create an incident report for the child and contact parents depending on incident. It was also disclosed that staff are not aware of Child #1 (C1) getting an injury where an incident report was not created.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Assistant Director, Madison Graham, and a copy was provided. Appeal rights were discussed and provided during the exit interview. A Notice of Site visit was given, and Assistant Director understands that it must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:	DATE: 06/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2