376600348-2-14-2024-10-CC-DMUN-D2TUHT-20240226143627

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600348
Report Date: 02/14/2024
Date Signed: 02/14/2024 02:40:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2024 and conducted by Evaluator Tricia Danielson

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20240205100826

FACILITY NAME:	KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL		FACILITY NUMBER:	376600348
ADMINISTRATOR:	STEPHANIE MANGIONE		FACILITY TYPE:	850
ADDRESS:	2415 S. CENTRE CITY PARKWAY		TELEPHONE:	(760) 745-2474
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	72	CENSUS: 58	DATE:	02/14/2024
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Stephanie Mangione, Director		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not ensure toys are properly sanitized daily for children in care
Staff do not ensure children are inspected for symptoms of illness prior to being admitted
Staff do not ensure facility is kept in safe, clean, sanitary conditions at all times

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the center to initiate an investigation into the allegations listed above. LPA met with Director Stephanie Mangione and explained the purpose of the visit.
During today's visit, LPA toured the center, reviewed and obtained copies of pertinent documents, and interviewed seven (7) staff. Regarding the allegation, "Staff do not ensure toys are properly sanitized daily for children in care", it was alleged that communal toys are not properly sanitized. Seven (7) of seven (7) staff interviewed reported the classrooms are cleaned and sanitized with Ecolab disinfectants and sanitizer throughout the day and/or following the departure of the students. Additionally, LPA reviewed daily classroom cleaning checklists for the preschool classrooms for the month of January 2024 which indicated classrooms were cleaned and sanitized including but not limited to toys, toy shelves, and play equipment. Per Director Mangione, toys normally on display in the lobby were removed as well to prevent children from touching them. Regarding the allegation, "Staff do not ensure children are inspected for symptoms of illness prior to being admitted", it was alleged that the center was not being proactive/reactive enough (CONTINUED ON LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Tricia Danielson	TELEPHONE: (951) 970-4412
LICENSING EVALUATOR SIGNATURE:	DATE: 02/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20240205100826

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY PRESCHOOL	FACILITY NUMBER: 376600348
	VISIT DATE: 02/14/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(CONTINUED FROM LIC9099)
when enforcing the rule of preventing sick children from attending the center when they are clearly sick. Seven (7) of seven (7) staff interviewed reported all children are visually evaluated for obvious sign/symptoms of illness upon arrival to the center and prior to their parents departure. If a concern of illness is identified, the center director or assistant director is notified and a second evaluation will take place. If signs/symptoms of illness are confirmed by the director or assistant director, the child is refused entry for the day and possibly additional days depending on the circumstances. Additionally, LPA review of the center's illness tracking log indicated thirty-eight (38) children had been sent home from January 3, 2024 to present day after developing signs/symptoms of illness during school hours. Interview with Director Mangione revealed thirteen (13) staff were also prevented from working after reporting illness during this time period as well.
Regarding the allegation "Staff do not ensure facility is kept in safe, clean, sanitary conditions at all times", it was alleged that the center's sanitation habits are lacking. LPA observed the center to be safe, clean, and very orderly during today's visit. LPA also observed the center's cleaning supplies which were found to be made by Ecolab and in adequate quantities. Seven (7) of seven (7) staff interviewed reported the classrooms are cleaned and sanitized with Ecolab disinfectants and sanitizer throughout the day and/or following the departure of the students. LPA reviewed daily classroom cleaning checklists for the preschool classrooms for the month of January 2024 which indicated classrooms were cleaned and sanitized. A Roomba robot vacuum was also noted to be in operation in the main hallway during today's visit. A KinderCare maintenance person was also observed to be at the center during today's visit to check inspect a boy's bathroom.
Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report was provided along with notice of site visit.

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 505-6334
LICENSING EVALUATOR NAME: Tricia Danielson	TELEPHONE: (951) 970-4412
LICENSING EVALUATOR SIGNATURE:	DATE: 02/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2