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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600350
Report Date: 05/15/2026
Date Signed: 05/15/2026 03:40:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2026 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260429095041
FACILITY NAME:KINDERCARE S. CENTRE CITY PARKWAY INFANTFACILITY NUMBER:
376600350
ADMINISTRATOR:GRACE PENDERGRASSFACILITY TYPE:
830
ADDRESS:2415 S. CENTRE CITY PKWAYTELEPHONE:
(760) 745-2474
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:30CENSUS: 12DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Grace PendergrassTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff did not notify parents of Pinworm outbreak.
Staff did not take adequate measures to prevent an outbreak in the facility
INVESTIGATION FINDINGS:
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On 05/15/26, Licensing Program Analysts (LPA) Kelli Waters arrived at the facility for an unannounced complaint investigation visit to deliver the findings for the above-mentioned allegations. LPA took a tour of the facility, conducted a census, and met with Grace Pendergrass, Center Director, who was informed of the decisions rendered.

On 04/29/26, Community Care Licensing (CCLD) received a complaint alleging that staff at KinderCare Childcare Center (CCC) did not notify parents of Pinworm outbreak and that staff did not take adequate measures to prevent an outbreak in the facility.

Regarding the allegation that CCC did not notify parents of a pinworm outbreak, LPA Waters conducted confidential staff interviews in which 4 out of 4 interviews corroborated that there were multiple cases of Pinworm, a communicable illness, diagnosed in at least 7 children within the same classroom enrolled at the CCC. Continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20260429095041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY INFANT
FACILITY NUMBER: 376600350
VISIT DATE: 05/15/2026
NARRATIVE
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During record review, LPA obtained a copy of an email letter dated 04/28/26 from CCC to families informing them that a “health issue” had occurred in the toddler classroom, however the letter only indicated “someone” had been diagnosed with Pinworms and did not disclose that an outbreak had occurred. According to the San Diego Public Health Department (SDPHD), an outbreak is defined as 2 or more linked cases of a communicable disease within a specific setting. In addition, LPA could find no evidence that the outbreak was reported to CCLD. Interviews further revealed that apart from the aforementioned letter, only the parents of the children infected had been spoken to directly by CCC staff and full disclosure of the outbreak had not been clearly shared with enrolled families.

Regarding the allegation that staff did not take adequate measures to prevent an outbreak, LPA inspected the facility, conducted confidential interviews and reviewed records. During the investigation, at the time of interview, CCC representative disclosed that SDPHD had not been informed of the outbreak and no information other than the email letter had been provided to parents on the measures to take to treat the infection at home. Record review and confidential interviews also revealed that no additional cleaning procedures have been taken to ensure disease is not transmitted between children or with staff. CCC provided a classroom cleaning checklist provided by CCC corporation that is be used, however upon review of “Daily/As needed” tasks for the week of 04/27/26-04/30/26, only 9 out of 24 items had been initialed as complete, and 1 out of 4 “Weekly/As Needed” tasks had been initialed. Record review also revealed that classroom staff were given a “Universal Precautions” training packet which focuses on blood borne pathogens and a guide to support frequent hand washing. The CCC did not have evidence of availability of staffing to address deep cleaning and sanitation of toys, materials and classrooms during times of known cases of illness or on a routine basis to ensure cleanliness, health and safety. Corroborated staff concerns also revealed that this specific location was given the option of classroom staffing needs to meet enrollment numbers or cleaning staff, and classroom staff have been tasked with the duty of both supervision and housekeeping and have admitted to falling short in order to ensure supervision of children over a sanitary environment.

Based on interviews, document review and observation, the preponderance of evidence has been met and the allegations that the facility did not notify parents of a Pinworm outbreak and that staff did not take adequate measures to prevent an outbreak in the facility are SUBSTANTIATED. The facility is being cited under California Code of Regulations, Title 22, Section 101212(f) and 101438.1. See details on the attached LIC 9099D.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20260429095041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY INFANT
FACILITY NUMBER: 376600350
VISIT DATE: 05/15/2026
NARRATIVE
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An exit interview was conducted, and this report was reviewed with Center Director, Grace Pendergrass. Appeal rights were discussed and provided during the exit interview.

A notice of site visit was given and licensee understands this must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20260429095041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE S. CENTRE CITY PARKWAY INFANT
FACILITY NUMBER: 376600350
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/05/2026
Section Cited
CCR
101212(f)
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101212 Reporting Requirements
(f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.

This requirement has not been met as evidenced by:
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Director will provide letter of understanding for Reporting requirements, sign and date and provide to LPA via email.
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Based on interviews and record review, the facility did not report an outbreak of a communicable to disease to parents, therefore the licensee did not comply with the section cited above, which poses an immediate health, safety or personal rights risk to persons in care.
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Type B
06/05/2026
Section Cited
CCR
101438.1(c)
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101438.1 Infant Care General Sanitation
(c) Washing, cleaning and sanitizing requirements for areas used by staff with infants, or for areas that infants have access to…

This requirement has not been met as evidenced by:
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Facility will use outside cleaning service to complete required facility cleaning on a daily/weekly basis. Director will provide LPA with cleaning schedule. Director has scheduled full center sanitation for May 30th. Director will provide LPA with copy of completed work order via email.
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Based on observations, interviews and record review, the facility did not adhere to required cleaning procedures, therefore the licensee did not comply with the section cited above, which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4