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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600362
Report Date: 05/16/2024
Date Signed: 05/16/2024 09:52:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2024 and conducted by Evaluator Nancy Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240416075148
FACILITY NAME:KINDERCARE AGEE INFANTFACILITY NUMBER:
376600362
ADMINISTRATOR:JEMIMA GREYFACILITY TYPE:
830
ADDRESS:6150 AGEE STREETTELEPHONE:
(858) 453-7530
CITY:SAN DIEGOSTATE: CAZIP CODE:
92122
CAPACITY:32CENSUS: 17DATE:
05/16/2024
UNANNOUNCEDTIME BEGAN:
08:28 AM
MET WITH:Jemima GreyTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Personal rights
INVESTIGATION FINDINGS:
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On 5/16/24 @ 8:28AM, Licensing Program Analyst (LPA) Nancy Diaz conducted an unannounced inspection to deliver the findings to the above allegation. Initial inspection was conducted on 4/19/24. LPA met with Jemima Grey, Site Director. There were 17 infants with 7 staff present in the infant rooms. It was alleged that a staff was rough with a daycare child.
Based upon information obtained during interviews with staff members, two staff observed a teacher grabbed a child by the hand and sat her roughly on a chair. The allegation is valid because the preponderance of evidence has been met, therefore the allegation is found to be SUBSTANTIATED (see LIC9099 for Type B deficiency cited).
Exit interview was conducted and report was reviewed with facility representative Director Jemima Grey. Notice of Site visit and appeal rightw were provided. Notice of site visit must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 51-CC-20240416075148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE AGEE INFANT
FACILITY NUMBER: 376600362
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/16/2024
Section Cited
CCR
101223(a)(3)
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PERSONAL RIGHTS
The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
This requirement was not met as evidenced by...
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Ms. Grey stated that she has conducted an all staff meeting with her current staff on April 16, 2024. Included in the meeting was "Positive Child Guidance". A copy of meeting agenda was provided today.
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Based on interviews conducted with staff, it was determined that a staff was rough with a child when she grabbed her by the hand and roughly sat her down on a chair.
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LPA also recommended viewing the Personal Rights video on our website at: https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Nancy Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2024
LIC9099 (FAS) - (06/04)
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