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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600488
Report Date: 08/24/2026
Date Signed: 08/24/2026 12:29:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2026 and conducted by Evaluator Jennifer Irving
COMPLAINT CONTROL NUMBER: 51-CC-20260605110644
FACILITY NAME:RAMONA UNITED METHODIST PRESCHOOLFACILITY NUMBER:
376600488
ADMINISTRATOR:JENNA HAYESFACILITY TYPE:
850
ADDRESS:3394 CHAPEL LANETELEPHONE:
(760) 789-3435
CITY:RAMONASTATE: CAZIP CODE:
92065
CAPACITY:65CENSUS: 30DATE:
08/24/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Michelle EdwardsTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff left day care children unattended
INVESTIGATION FINDINGS:
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On 8/24/26, at 9:30 am, Licensing Program Analyst (LPA) Jennifer Irving conducted a complaint visit to deliver findings regarding the allegation that staff left day care child unattended.

During the investigation, LPA conducted confidential interviews with relevant parties, reviewed facility records and documentation, and obtained information through parent interviews.

It was alleged that staff left day care children unattended. During interviews, the director and staff confirmed that a child left the playground and entered an adjoining classroom without staff awareness. The child was subsequently found inside the adjoining classroom. The length of time the child was without direct staff supervision could not be determined. Staff did not report that the child was crying or appeared distressed when found.

The director stated that the incident occurred while the regular classroom teacher was absent and another staff member was covering the classroom. Following the incident, the facility issued a written warning to the involved staff member, reviewed supervision requirements with staff, and installed safety locks on the
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20260605110644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RAMONA UNITED METHODIST PRESCHOOL
FACILITY NUMBER: 376600488
VISIT DATE: 08/24/2026
NARRATIVE
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exterior classroom doors.
Although staff described established supervision and child-counting procedures, interviews and facility documentation confirmed that the child entered the adjoining classroom and remained there without direct staff supervision.

Based on interviews conducted, records reviewed, and documentation obtained, the preponderance of evidence standard has been met. Therefore, the allegation that staff left day care children unattended is SUBSTANTIATED.

See attached LIC 9099-D for deficiencies.

An exit interview was conducted, and the report was reviewed with Assistant Director, Michelle Edwards. Appeal Rights were provided and discussed. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2026 and conducted by Evaluator Jennifer Irving
COMPLAINT CONTROL NUMBER: 51-CC-20260605110644

FACILITY NAME:RAMONA UNITED METHODIST PRESCHOOLFACILITY NUMBER:
376600488
ADMINISTRATOR:JENNA HAYESFACILITY TYPE:
850
ADDRESS:3394 CHAPEL LANETELEPHONE:
(760) 789-3435
CITY:RAMONASTATE:CAZIP CODE:
92065
CAPACITY:65CENSUS: 30DATE:
08/24/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Michelle EdwardsTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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9
Staff handled day care children in a rough manner
INVESTIGATION FINDINGS:
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On 8/24/26, at 9:30 AM, Licensing Program Analyst (LPA) Jennifer Irving conducted a complaint visit to deliver findings regarding the following allegations: and staff handled day care children in a rough manner.
During the course of the investigation, LPA conducted interviews with relevant parties, reviewed facility records and documentation, and obtained information through parent interviews.

During interviews, staff described using verbal redirection, songs, hand-holding, and staff positioning to guide children during transitions. Staff interviewed did not report witnessing children being handled in a rough manner. Parent interviews did not produce information corroborating the allegation. No injuries, disclosures, incident reports, independent witnesses, or other documentation were identified to establish that staff handled children in a rough manner.

Although the allegation may have occurred or may be valid, there was not enough evidence to meet the preponderance of evidence standard. Therefore, the allegation that staff handled day care children in a rough manner is UNSUBSTANTIATED.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 51-CC-20260605110644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RAMONA UNITED METHODIST PRESCHOOL
FACILITY NUMBER: 376600488
VISIT DATE: 08/24/2026
NARRATIVE
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An exit interview was conducted, and the report was reviewed with Assistant Director, Michelle Edwards. Appeal Rights were provided and discussed. A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20260605110644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RAMONA UNITED METHODIST PRESCHOOL
FACILITY NUMBER: 376600488
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2026
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision No child(ren) shall be left without the supervision.... at any time, ...., Title... 101229(a)(1)Based on interviews and records reviewed, the licensee did not ensure that a child remained under the supervision of a teacher at all times.
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The director stated that supervision requirements were reviewed with staff, a written warning was issued to the involved staff member, and safety locks were installed on the exterior classroom doors. The licensee will submit documentation of the staff supervision training,
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 On 5/27/26, a child left the playground and entered an adjoining classroom without staff awareness. This poses a potential health and safety risk to children in care.
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 including the training agenda and signatures of participating staff, to the Department by 9/24/26.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 08/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/24/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5