376600488-4-16-2026-51-CC-JREG-DTBPUP-20260420113750

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600488
Report Date: 04/16/2026
Date Signed: 04/16/2026 10:29:02 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Jennifer Irving

COMPLAINT CONTROL NUMBER: 51-CC-20260220141022

FACILITY NAME:	RAMONA UNITED METHODIST PRESCHOOL		FACILITY NUMBER:	376600488
ADMINISTRATOR:	BRANDI PETERSON		FACILITY TYPE:	850
ADDRESS:	3394 CHAPEL LANE		TELEPHONE:	(760) 789-3435
CITY:	RAMONA	STATE: CA	ZIP CODE:	92065
CAPACITY:	65	CENSUS: 47	DATE:	04/16/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Jenna Hayes		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Facility did not adhere to the terms of the admission agreement

INVESTIGATION FINDINGS:

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On 4/16/26 at 10:00 am, Licensing Program Analyst (LPA) Jennifer Irving conducted an unannounced complaint inspection at the facility. LPA met with Jenna Hayes, disclosed the purpose of the visit, and was granted entry.

LPA interviewed parents and facility staff. LPA reviewed facility records, including the admission agreement and parent handbook.The following was determined:

The admission agreement and parent handbook confirm that the facility has a documented policy requiring children to be dropped off by approximately 8:30 a.m. However, the documents do not specifically state that children may not be dropped off during nap time hours. Interviews with staff and parents indicate that the 8:30 a.m. drop-off expectation is generally communicated and understood among families.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20260220141022

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RAMONA UNITED METHODIST PRESCHOOL	FACILITY NUMBER: 376600488
	VISIT DATE: 04/16/2026

NARRATIVE

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While some staff indicated that drop-offs during nap time are discouraged in practice, this expectation isnot clearly defined within the facility’s written policies.

Based on interviews conducted and record review, the information obtained did not support the allegation, nor did it disprove that communication regarding nap-time drop-offs may have occurred in practice outside of written policy.

Based on LPA’s observations, interviews conducted, and record review(s), the preponderance of evidence standard has not been met; therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

LPA conducted an exit interview along with reviewing and providing a copy of this report and appeal rights to the director on this date. A Notice of Site Visit was posted at the entrance of the facility.

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026

LIC9099 (FAS) - (06/04)

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