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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600488
Report Date: 04/28/2026
Date Signed: 04/28/2026 10:43:46 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2026 and conducted by Evaluator Renita Rodriguez
COMPLAINT CONTROL NUMBER: 51-CC-20260205084024
FACILITY NAME:RAMONA UNITED METHODIST PRESCHOOLFACILITY NUMBER:
376600488
ADMINISTRATOR:BRANDI PETERSONFACILITY TYPE:
850
ADDRESS:3394 CHAPEL LANETELEPHONE:
(760) 789-3435
CITY:RAMONASTATE: CAZIP CODE:
92065
CAPACITY:65CENSUS: 51DATE:
04/28/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Jenna HayesTIME COMPLETED:
10:58 AM
ALLEGATION(S):
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Facility staff not safeguarding children in care.
INVESTIGATION FINDINGS:
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On 4/28/26 at 8:50 a.m., Licensing Program Analyst (LPA) Renita Rodriguez made an unannounced visit to deliver findings, for the complaint received on 2/5/26, regarding the above allegation. LPA met with Director, Jenna Hayes. LPA was granted entry after identifying self, showing badge, and disclosing the reason for the visit. Ratios observed: 51 children with 7 staff.

LPA reviewed Ouch Reports and interviewed staff regarding allegation that the facility is not adequately safeguarding children. Staff reported that all incidents are documented, parents are notified, and children are sent home when necessary to ensure safety. The facility’s behavior and discipline policy was reviewed, and staff to child ratios were confirmed to be 1:6.

Between August 2025 and February 2026, there were 20 documented biting incidents. The Director stated that a fidget toy was introduced into the classroom as an intervention. Interviews revealed that staff are also using teething rings and redirecting the child to bite the teething ring instead of peers.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 51-CC-20260205084024
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RAMONA UNITED METHODIST PRESCHOOL
FACILITY NUMBER: 376600488
VISIT DATE: 04/28/2026
NARRATIVE
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 Staff additionally reported reading behavioral focused books to children to reinforce appropriate interactions. Although various strategies have been implemented, the behavior continues to present ongoing challenges. While the ratio met regulatory requirements, interviews and documentation demonstrated that the level of supervision was not sufficient to meet the behavioral needs of the group, and additional staffing was necessary to adequately safeguard children in the room.

The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be substantiated. California Code of Regulations, the deficiency is being cited on the attached LIC 9099D. The Notice of Site Visit was provided, and LPA observed posting. Director is advised it must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director Jenna Hayes.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 51-CC-20260205084024
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: RAMONA UNITED METHODIST PRESCHOOL
FACILITY NUMBER: 376600488
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/13/2026
Section Cited
CCR
101229(a)
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101229(a) Responsibility for Providing Care and Supervision(a)The licensee shall provide care and supervision as necessary to meet the children's needs.

This requirement is not met as evidenced by:
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Director states meeting held with staff on March 13, 2026, regarding supervision and biting. Director states an extra staff member in the room will be be implemented when needed to adequately provide supervision for the children. Support as deemed appropriate
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Based on observations, interviews and record review, the facility did not ensure children in care were not bitten by another child in care, which posed a potential Health, Safety or Personal Rights risks to persons in care.
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for each child's needs shall be considered. Director states the protocols outlined in the facilities discipline policy will be followed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3