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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600490
Report Date: 09/24/2025
Date Signed: 09/24/2025 04:16:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2025 and conducted by Evaluator Shannan Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250627113350
FACILITY NAME:EASTLAKE COMMUNITY CHURCH PRESCHOOLFACILITY NUMBER:
376600490
ADMINISTRATOR:DINORAH JUAREZFACILITY TYPE:
850
ADDRESS:2351 OTAY LAKES ROADTELEPHONE:
(619) 421-4156
CITY:CHULA VISTASTATE: CAZIP CODE:
91915
CAPACITY:174CENSUS: 62DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Director Dinorah JuarezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not provide adequate supervision which resulted in a child being left unattended.
Staff did not report incidents to daycare child's authorized representative.
INVESTIGATION FINDINGS:
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On September 24, 2025, at 2:00 PM, Licensing Program Analyst (LPA) Shannan Williams conducted an unannounced complaint inspection for the purpose of delivering the findings regarding the above allegations. LPA with met with Director Dinorah Juarez there were 62 children present and 21 staff at the time of the inspection.

It was alleged that the Staff did not provide adequate supervision which resulted in a child being left unattended.

During the course of the investigation, interviews were conducted with the Licensee Representative, the Director, a witness, staff involved and the reporting party (RP). In addition, video footage was obtained, reviewed and observations were made. On June 30, 2025, the Director admitted that after speaking with staff #3 (S3) and watching video footage, Child #1 (C1) was left accidentally in the bathroom by Staff #1 (S1) on June 18, 2025, for approximately four minutes. Parent #1 (P1) stated they observed C1 unattended in the bathroom, screaming and crying. RP was interviewed and stated that C1 was left unattended in the bathroom by S1 and that the child was visibly upset and crying intensely.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20250627113350
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: EASTLAKE COMMUNITY CHURCH PRESCHOOL
FACILITY NUMBER: 376600490
VISIT DATE: 09/24/2025
NARRATIVE
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S2 stated that the child was crying uncontrollably. Staff #3 (S3) stated that on June 18, 2025, around lunchtime, S1 left C1 unattended in the bathroom.

The video surveillance footage observed by LPA, collaborates that C1 was left unattended in the restroom for approximately four minutes on June 18, 2025. The footage clearly shows S1 entering the bathroom with four children and leaving the bathroom with only three children: missing C1. Followed by a witness (P1) who is seen alerting S2 of the child by looking in and then pointing into the bathroom, S2 enters the bathroom and retrieves C1 and brings the child into classroom #2.

It was also alleged that the Staff did not report incidents to daycare child's authorized representative.

During the course of the investigation, interviews were conducted with the Director, a witness, C1's authorized representative, staff involved and the reporting party. LPA also collected and reviewed video footage of the incident in question.

The Director sent an email on 6/30/2025 to LPA Williams stating that after speaking with S3 and reviewing video footage from 6/18/2025 C1 was left unattended in the restroom.. On 9/18/2025 the Director stated that they had not yet spoken with C1’s Authorized Representative regarding the incident due to waiting for Licensing to tell them what to do. On 9/23/2025 Parent #2 (P2) parent of C1 stated they had not received any notification that any incident had taken place by any staff member or Director and were unaware that the incident took place.

Based on interviews, observations, record review, video footage review, and Director admittance, the preponderance of evidence standard has been met, therefore the allegations that Staff did not provide adequate supervision which resulted in a child being left unattended and that the Staff did not report incidents to daycare child's authorized representative have been substantiated. California Code of Regulations, title 22, Division 12 & Chapter 1, is being cited on the attached LIC 9099D.

LPA Shannan Williams informed the Director, Dinorah Juarez, that this report dated 9/24/2025 documents one (1) Type A citation which shall be posted for 30 consecutive days as there was an immediate risk to the health, safety, or personal rights of children in care. Also, LPA Shannan Williams informed the Director to provide copy of this licensing report dated 9/24/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20250627113350
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: EASTLAKE COMMUNITY CHURCH PRESCHOOL
FACILITY NUMBER: 376600490
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/24/2025
Section Cited
CCR
101229(a)(1)
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101229(a) The Licensee shall provide care and supervision...(1) no child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation.

This requirement is not met as evidenced by:
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The Director Stated they added restrooms to their brightwheel app in Early July 2025 and also installed a blackboards in the restrooms and staff must write down number of children coming in and erase as they leave. Director is monitoring the bathrooms to make sure that the correct number is written on the walls and director sends memos reminding the staff.
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Based on Director admittance, staff and witness interviews and video surveillance footage, the Child Care Center did not comply with the section cited above in that (C1) was left unattended in a bathroom without supervision which poses an immediate health, safety or personal rights risk to persons in care.
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 Memo copy obtained. Checklist for new-hires under policy and procedures Director will add additional review/training for new staff regarding these new policy for documenting the children as they move about the facility by 10/01/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20250627113350
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: EASTLAKE COMMUNITY CHURCH PRESCHOOL
FACILITY NUMBER: 376600490
VISIT DATE: 09/24/2025
NARRATIVE
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A notice of site visit was given to the Licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Exit interview conducted and report was reviewed with the Director, Dinorah Juarez.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20250627113350
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: EASTLAKE COMMUNITY CHURCH PRESCHOOL
FACILITY NUMBER: 376600490
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/01/2025
Section Cited
CCR
101212(f)
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**This is an amended report created on 9/24/2025**
(f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.

This requirement was not met as evidenced by:
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The Director Stated she will review the regulation again with staff. Director stated she will create an accountability chart with training; a visual to help ensure incidents are reported to all necessary parties. Director stated she will send these created documents/trainings to SDRO by 10/1/2025.
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Based on interviews and record review the facility did not comply with the section cited above in that the Child's Authorized Representative was not informed regarding an incident that occured on 06/18/2025. This poses a potential threat to the health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Shannan Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5