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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600505
Report Date: 11/20/2024
Date Signed: 11/20/2024 10:11:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2024 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241008133551
FACILITY NAME:OAKHILL CHILD DEVELOPMENT CENTER/NCCSFACILITY NUMBER:
376600505
ADMINISTRATOR:ZOILA MENDOZAFACILITY TYPE:
850
ADDRESS:1317 OAKHILL DRIVETELEPHONE:
(760) 739-9195
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:96CENSUS: 65DATE:
11/20/2024
UNANNOUNCEDTIME BEGAN:
08:43 AM
MET WITH: Site Supervisor Zoila MendozaTIME COMPLETED:
10:54 AM
ALLEGATION(S):
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Staff member handled day care child in a rough manner while in care.
INVESTIGATION FINDINGS:
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 On the above date and time, Licensing Program Analyst (LPA) Kelly Gerth conducted an unannounced visit and met with Oakhill Child Development Center/NCCS (CCC) Site Supervisor Zoila Mendoza to deliver the findings from a complaint made to Community Care Licensing (CCL) on October 08, 2024. The complaint CCL received stated the following allegation: Staff member handled day care child in a rough manner while in care.
On 10/10/2024, LPA Kelly Gerth made an unannounced visit to conduct investigations regarding the complaint of the above allegation. During the investigation, confidential interviews were conducted with Staff (S1, S3-S6) and evidence collected. LPA obtained copies of pertinent records that included: facility roster of personnel, roster of enrolled children, parent handbook, incident reports, written statements, behavior reports and communication records.
On 10/10/24 and 10/11/24 additional confidential interviews were also conducted (P1, RP), (S10) and evidence gathered, including communication records and pictures from the dates surrounding the alleged incident.

See Next Page
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2024 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241008133551

FACILITY NAME:OAKHILL CHILD DEVELOPMENT CENTER/NCCSFACILITY NUMBER:
376600505
ADMINISTRATOR:ZOILA MENDOZAFACILITY TYPE:
850
ADDRESS:1317 OAKHILL DRIVETELEPHONE:
(760) 739-9195
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:96CENSUS: 65DATE:
11/20/2024
UNANNOUNCEDTIME BEGAN:
08:43 AM
MET WITH:Site Supervisor Zoila MendozaTIME COMPLETED:
10:54 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff member caused injury to day care child while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the above date and time, Licensing Program Analyst (LPA) Kelly Gerth conducted an unannounced visit and met with Oakhill Child Development Center/NCCS (CCC) Site Supervisor Zoila Mendoza to deliver the findings from a complaint made to Community Care Licensing (CCL) on October 08, 2024. The complaint CCL received stated the following allegation: Staff member caused injury to day care child while in care.
On 10/10/2024, LPA Kelly Gerth made an unannounced visit to conduct investigations regarding the complaint of the above allegation. During the investigation, confidential interviews were conducted with Staff (S1, S3-S6) and evidence collected. LPA obtained copies of pertinent records that included: facility roster of personnel, roster of enrolled children, parent handbook, incident reports, written statements, behavior reports and communication records.
On 10/10/24 and 10/11/24 additional confidential interviews were also conducted (P1, RP), (S10) and evidence gathered, including g communication records and pictures from the dates surrounding the alleged incident.
See Next Page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20241008133551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: OAKHILL CHILD DEVELOPMENT CENTER/NCCS
FACILITY NUMBER: 376600505
VISIT DATE: 11/20/2024
NARRATIVE
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On 10/30/24, LPA Gerth made a subsequential visit to the CCC to conduct confidential interviews with additional staff (S2, S7) and children (C2-C5), regarding the allegation made. LPA also reviewed pertinent files and documentation and on 11/14/24 LPA Gerth conducted a collateral interview with Child 1 (C1).
Regarding the allegation that a Staff member caused injury to day care child while in care, specifically that a staff member bruised a child’s ear. During the investigation, conflicting information in interviews revealed that it cannot be confirmed which ear the staff member had pinched, right or left, as well as which area of the ear was pinched, the upper or lower portion. Additionally, the date(s) also could not be confirmed as to when an alleged injury may have occurred to the child’s ear. Therefore, based on confidential interview, evidence gathered, and documents obtained during the investigation, a preponderance of evidence cannot be met and there for the allegation that a Staff member caused injury to day care child while in care, is unsubstantiated.

A copy of this report, appeal rights and Notice of Site Visit were provided to Site Supervisor Zoila Mendoza and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20241008133551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: OAKHILL CHILD DEVELOPMENT CENTER/NCCS
FACILITY NUMBER: 376600505
VISIT DATE: 11/20/2024
NARRATIVE
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Page 2/2

On 10/30/24, LPA Gerth made a subsequential visit to the CCC to conduct confidential interviews with additional staff (S2, S7) and children ( C2-C5), regarding the allegation made. LPA also reviewed pertinent files and documentation and on 11/14/24 LPA Gerth conducted a collateral interview with Child 1 (C1).

The allegation that a staff member handled daycare child in a rough manner, specifically that a staff member pinched a child on the ear while in care at the CCC, was confirmed to have occurred by staff members at the CCC as well as the child involved. While interviews with other children in care revealed that they had not experienced this type of handling, the preponderance of evidence including the admission of the CCC does support the findings that a staff member pinched a child while in care.

Although all parties involved have stated that the staff members intent was to teach the child calming techniques through a light grasping pinch of the ear, the personal rights violation did occur. Therefore, based on interviews conducted, observations and evidence collected, LPA Gerth was able to corroborate this allegation. The allegation that a staff member handled daycare child in a rough manner is substantiated.

See Page 9099D for Citations issued

An exit interview was conducted and a copy of this report along with appeal rights were provided to Site Supervisor Zoila Mendoza, A notice of site visit was also provided and must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20241008133551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: OAKHILL CHILD DEVELOPMENT CENTER/NCCS
FACILITY NUMBER: 376600505
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/20/2024
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights (3) To be free from.. [....] This requirement is not met as evidenced by:
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Licensee agrees to conduct a training for all staff on personal rights, submit a copy of the training materials and staff sign in/out, to CCLD by COB 12/20/24.
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Based on evidence gathered, observation and interviews, it was revealed that a staff member at the CCC did violate a child’s personal rights when pinching the ear of a child in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5