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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600505
Report Date: 03/19/2026
Date Signed: 03/19/2026 12:57:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260302152310
FACILITY NAME:OAKHILL CHILD DEVELOPMENT CENTER/NCCSFACILITY NUMBER:
376600505
ADMINISTRATOR:ZOILA MENDOZAFACILITY TYPE:
850
ADDRESS:1317 OAKHILL DRIVETELEPHONE:
(760) 739-9195
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:96CENSUS: 62DATE:
03/19/2026
UNANNOUNCEDTIME BEGAN:
12:27 PM
MET WITH:Facility Representative Linda PorterTIME COMPLETED:
12:53 PM
ALLEGATION(S):
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Lack of Supervision resulting in an injury
INVESTIGATION FINDINGS:
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 On the above date and time, Licensing Program Analyst (LPA) Kelly Gerth arrived at the facility to deliver the findings from a complaint received by CCL on March 02. 2026 stating the above allegation(s). LPA met with Facility Representative L. Porter and explained the reason for the visit. LPA toured the facility and took census.
During the course of the investigation, LPA Gerth conducted interviews on 03/02/26, 03/03/26 and 03/06/26 along with evidence pertinent to the allegation including email communication, incident reports, video and photo evidence, medical reports, attendance reports, staffing schedules and other written reports from the CCC.
During the investigation, LPA conducted interviews with all staff present in the location the date of the incident. LPA found that the CCC was operating a smaller than required ratio and based on video evidence all staff were present and engaged with the children during the time the incident occurred. Additionally, the positioning of a staff member present in the attached classroom next door allowed for additional supervision, which assisted in calling attention to the incident.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260302152310
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: OAKHILL CHILD DEVELOPMENT CENTER/NCCS
FACILITY NUMBER: 376600505
VISIT DATE: 03/19/2026
NARRATIVE
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 Although a staff member was within arms reach of the child at the time of injury and the staff member was positioned so they could have the ability to observe different areas of the classroom, the staff member had been slightly turned the exact moment of the incident which delayed assisting the child in less than 3 seconds. Although the injury did occur and the child did sustain an injury within the classroom during the time, LPA did not find enough evidence to support that the injury was caused due to lack of supervision. Therefore, based on interviews conducted and evidence gathered, LPA did not find a preponderance of evidence to prove the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.
An exit interview was conducted and a copy of the report along with the appeal rights were provided to Facility Representative L. Porter. A Notice if site visit was handed to Facility representative, and was reminded it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2