376600636-4-30-2026-20-CC-RGOU-DTYT9Z-20260511143246

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600636
Report Date: 04/24/2026
Date Signed: 04/30/2026 04:45:25 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Julieta Abrego

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260226170714

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER - CHULA VISTA		FACILITY NUMBER:	376600636
ADMINISTRATOR:	ALMA ESELLER		FACILITY TYPE:	850
ADDRESS:	770 RANCHO DEL REY PARKWAY		TELEPHONE:	(619) 397-0165
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91910
CAPACITY:	129	CENSUS: 58	DATE:	04/24/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Director Sheryl Crowel-Cook		TIME COMPLETED:	10:48 AM

ALLEGATION(S):

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Unqualified staff supervise children in care.

INVESTIGATION FINDINGS:

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On 04/24/2026 at 9:30 a.m., Licensing Program Analyst (LPA) Julieta Abrego conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegation. Upon arrival, LPA met with Director Sheryl Crowel-Cook and proceeded to tour the facility. During the inspection, there were 58 children in care with 6 staff members present.

During the course of the investigation, records were reviewed and interviews were conducted with the director and staff members. It was alleged that unqualified staff (identified as S7) supervised children in care.

The director denied the allegation; however, confirmed that S7 had been hired as a lead teacher. Staff interviews revealed that S7 does not possess the required units to be a fully qualified teacher and had been left alone supervising children in care.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260226170714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA	FACILITY NUMBER: 376600636
	VISIT DATE: 04/24/2026

NARRATIVE

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Records reviewed by the LPA, including S7’s personnel file, the facility’s LIC 500, and the facility’s internal system, identified S7 as a lead teacher. A review of S7’s transcripts confirmed that S7 has only three units, which does not meet the qualifications for a teacher. During a phone interview, S7 acknowledged being hired as a lead teacher.

Based on the information obtained through interviews and records reviewed, it was determined that S7, who does not meet teacher qualification requirements, supervised children in care. The preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with director Sheryl Crowel-Cook. A copy of this report, along with Appeal Rights (LIC9058), were provided. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260226170714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA	FACILITY NUMBER: 376600636
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/24/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 05/21/2026 Section Cited CCR 101216.1(c)(1)	1 2 3 4 5 6 7	(c) To be a fully qualified teacher, a teacher shall have…: (1) Twelve post-secondary semester or equivalent quarter units in early childhood education or child development completed… This requirement is not met as evidence	1 2 3 4 5 6 7	The licensee shall develop and implement a written procedure describing how staff qualifications will be verified prior to assigning staff to teacher positions or allowing staff to supervise children alone. The procedure shall include verification of transcripts, unit counts, experience
	8 9 10 11 12 13 14	Based on interviews and record review, the licensee did not ensure that S7 met fully qualified teacher qualifications, as S7 had only three units, was designated as a lead teacher, and left alone supervising children in care, which posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	requirements, and confirmation of staff roles in the facility system. The written plan shall be submitted to the LPA by 05/21/2026.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026

LIC9099 (FAS) - (06/04)

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