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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600636
Report Date: 07/13/2026
Date Signed: 07/22/2026 12:20:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Julieta Abrego
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260417095243
FACILITY NAME:CHILDTIME CHILDREN'S CENTER - CHULA VISTAFACILITY NUMBER:
376600636
ADMINISTRATOR:SHERYL CROWEL-COOKFACILITY TYPE:
850
ADDRESS:770 RANCHO DEL REY PARKWAYTELEPHONE:
(619) 397-0165
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:129CENSUS: 44DATE:
07/13/2026
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:District Manager Tammi RelifordTIME COMPLETED:
05:20 PM
ALLEGATION(S):
1
2
3
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5
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9
Staff did not ensure they were not out of ratio.
Staff did not prevent day care child from picking on another child.
Staff are not meeting day care child's needs.
Staff are not reporting written incidents to day care children's parents.
INVESTIGATION FINDINGS:
1
2
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5
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7
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9
10
11
12
13
This is an amended version of the original report created on 07/13/2026.

On 07/22/2026 at 11:15 a.m., Licensing Program Analyst (LPA), Julieta Abrego conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegations. Upon arrival, LPA met with District Manager, Tammi Reliford and proceeded to tour the facility. During the inspection there were 42 children in care with five (5) staff. The facility is within ratio. During the course of the investigation, interviews were conducted with the director, staff, children in care, and daycare parents. In addition, records relevant to the investigation were reviewed.
It was alleged that staff did not ensure classrooms were not out of ratio. The director denied the allegation, stating the facility has procedures in place to ensure classrooms remain within required ratios. The director stated staff contact her by walkie-talkie when additional assistance is needed. Staff corroborated the facility's procedures and denied observing classrooms out of ratio. Daycare parents interviewed denied observing classrooms out of ratio and reported observing staff being reassigned throughout the day to maintain required ratios. Children interviewed did not provide information to corroborate or deny the allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260417095243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA
FACILITY NUMBER: 376600636
VISIT DATE: 07/13/2026
NARRATIVE
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This is an amended version of the original report created on 07/13/2026.
It was alleged that staff did not prevent a daycare child from picking on another child. The director denied the allegation, stating staff monitor children, redirect challenging behaviors, and remind children to use gentle hands. The director stated C2 was disenrolled due to biting other children, consistent with the facility's Family Handbook under the disenrollment policy. Also, the director stated the facility met with the parents and therapist for C1 to address concerns and discuss additional supports. The director stated staff have received specialized training on managing challenging behaviors and meeting the needs of children, including children with special needs. Staff denied the allegation and stated they redirect children, intervene when challenging behaviors occur, and work with the director to address behaviors, including implementing behavior plans when appropriate. Children interviewed did not report being hurt by other children while in care. Daycare parents denied concerns regarding their children being harmed by other children while in care and reported they felt their children were safe at the facility.
It was also alleged that staff are not meeting daycare children's needs. The director denied the allegation, stating staff receive training to meet children's individual needs and work with therapists to support children receiving services. The director stated the facility provides additional support to children with behavioral needs and collaborates with therapists and parents to address concerns. Staff denied the allegation and stated they work together to supervise children, meet children's individual needs, and provide additional support to children receiving services. Children interviewed did not provide information to corroborate or deny the allegation; however, some children stated they would tell their teacher if they needed anything. Most daycare parents denied concerns regarding staff meeting their children's needs and stated staff were attentive to their children. Two parents reported previous concerns regarding supervision and staff meeting their children's needs but stated conditions had improved.
Lastly, it was alleged that staff were not reporting written incidents to daycare children's parents. The director denied the allegation, stating it is the facility's procedure to notify parents of incidents by telephone, through the Sprout About application, or verbally, and that incident reports are maintained in the children's files. Copies of incident reports were provided to the LPA for review. Staff corroborated the facility's notification procedures and stated incident reports are completed and shared with parents. Daycare parents confirmed they receive notification of incidents by telephone, through the Sprout About application, or verbally. Children interviewed did not provide information to corroborate or deny the allegation.
Based on interviews conducted and records reviewed during the investigation, LPA did not obtain sufficient evidence to corroborate the allegations. The director and staff denied the allegations, parents interviewed denied observing the alleged concerns, and children interviewed did not provide information to corroborate the allegations. Two parents reported previous concerns but stated conditions had improved. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations occurred. Therefore, the allegations are unsubstantiated.
Exit interview conducted and report was reviewed with the District Manager Tammi Reliford. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:

DATE: 07/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2