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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600638
Report Date: 02/14/2025
Date Signed: 02/14/2025 10:56:21 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/27/2024 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20241127123321
FACILITY NAME:CHILDTIME CHILDREN'S CENTER - CHULA VISTA INFANTFACILITY NUMBER:
376600638
ADMINISTRATOR:JESSICA DORNFACILITY TYPE:
830
ADDRESS:770 RANCHO DEL REY PARKWAYTELEPHONE:
(619) 397-0165
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:24CENSUS: DATE:
02/14/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director, Kendra Dedron and Assistant Director, Alma EsellerTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Licensee did not maintain faucet water temperature resulting in serious injury to daycare child.
Licensee did not identify faucet delivering extremely hot water with warning signs.
INVESTIGATION FINDINGS:
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On 2/14/2025 at 9:00 a.m. Licensing Program Analysts (LPA’s), Cindy Meier and Julieta Abrego conducted an unannounced complaint inspection to deliver the findings for the above allegations. LPAs met with Facility Representative, Director, Kendra Dedron and Assistant Director, Alma Eseller, and advised director of the purpose of the inspection and conducted a tour of the facility. There were seventeen (17) infants, and six (6) staff present during the inspection.

During the course of the investigation, interviews were conducted with staff and daycare parents. Daycare children were not interviewed as infants were nonverbal. Records obtained and reviewed by LPA included personnel roster, facility roster, incident reports, medical records, text messages and photographs.

Based on interviews conducted and records reviewed, it was determined that on 11/25/2024, in Classroom #1, Child #1 (C1) sustained second degree scald burns to the back of left hand and fingers when C1’s parent used an unmarked faucet, which was later determined to be an instant hot water
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 20-CC-20241127123321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA INFANT
FACILITY NUMBER: 376600638
VISIT DATE: 02/14/2025
NARRATIVE
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dispenser, to wash C1’s hands. The sink with the instant hot water faucet, also contained a traditional water faucet, and according to staff and parents interviewed, is one (1) of two (2) sinks regularly used by, both, staff and parents to wash children’s hands in the classroom.

According to C1’s father, the temperature of the water dispensed from the faucet was measured at 184 degrees Fahrenheit (F) on 11/27/24. On 12/05/24, during facility inspection LPAs measured the temperature of the water dispensed from the faucet to be 148.8 degrees F. According to the instant hot water dispenser’s owner’s manual, the unit has the capacity to heat water to, at least, 200 degrees F, potentially up to boiling and includes a scalding hazard, severe burn warning. Based on staff and parents interviewed, the faucet in question was not prominently identified by warning signs even though the temperature of the hot water delivered exceeded 125 degrees F.

Based on LPAs’ observations, interviews which were conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Per California Code of Regulations, (Title 22, Division 12 & Chapter 3) one (1) Type A and one (1) Type B citations are being cited on the attached LIC 9099-D.

Exit interview conducted and report was reviewed with the Director, Kendra Dedron and Assistant Director, Alma Eseller.
A Notice of Site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 20-CC-20241127123321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA INFANT
FACILITY NUMBER: 376600638
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/14/2025
Section Cited
CCR
101239(e)(1)
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101239 Fixtures, Furniture, Equipment and Supplies. (e) Faucets used by children for personal care shall deliver hot water. (1) Hot water temperature controls shall be maintained to automatically regulate temperature of hot water delivered to plumbing fixtures used by children to attain a hot water temperature of not less than 105 degrees F (40.5 degrees C) and not more than 120 degrees F (48.8 degrees C).

This requirement was not met as evidenced by:
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Director stated the sink in question will be communicated in writing to both parents and staff that the front sink is off-limits to washing children's hands. Director will review policies to ensure the proper water temperature for the dispenser delivers water temperature of no more than 120 degrees and communicate to staff. Director will submit copies of the new policies to the San Diego Regional office by 2/28/2025.
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Based on interviews conducted and records reviewed, the licensee did not comply with the above regulation, as Classroom #1 contains a sink with two (2) water dispensing features, including a faucet used by staff and parents to wash children’s hands and one (1) with an instant hot water faucet spout used by staff for children’s personal care, which delivered water in excess of 120 degrees F resulting in an injury to C1, which poses an immediate Health & Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 20-CC-20241127123321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDTIME CHILDREN'S CENTER - CHULA VISTA INFANT
FACILITY NUMBER: 376600638
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/14/2025
Section Cited
CCR
101239(e)(2)
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101239 Fixtures, Furniture, Equipment and Supplies(e) Faucets used by children for personal care shall deliver hot water. (2) Taps delivering water at 125 degrees F (51.6 degrees C) or above shall be prominently identified by warning signs.

This requirement was not met as evidenced by:
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On 11/27/24, upon LPA’s request to label and make hot water spout inaccessible, LPA received a photo of the spout/faucet covered with a red cover and warning sign posted. During facility inspections on 12/05/24 and 2/14/25 LPAs observed the spout/faucet delivering hot water in Classroom #1 to be prominently identified by warning signs.
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Based on interviews conducted, the licensee did not comply with the above regulation, as a faucet in Classroom #1 delivering hot water in excess of at least, 148 degrees F was not prominently identified by warning signs even though the temperature of the water exceeded 125 degrees F, which poses a potential Health & Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 02/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/14/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4